Anyone seeing DSL outages in South-West Toronto?
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Outage?
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Anti-competitive incumbent offer?
So, my building is one of many that's been wired for fibre-to-the-suite by....a major Ontario ISP. Since then, we've been receiving various targeted offers for very cheap service. i assume that this is because a) they want to move everyone over to the fibre plant so they can ditch copper ASAP and b) they want to appear competitive with the current cableco packages.
The most recent offer is 500/500 at a ludicrously cheap price. I don't know if it's permissible to post the price but it's notably cheaper than my 25/10 service with TSI. I'm not particularly interested in switching as I like TSI for philosophical and technical reasons.
But here's my question: while we don't know what the tariff rates will be for FTTH (assuming that they're created at all--let's hope), it seems a safe bet that they'll be a fair bit higher than the (V)DSL tariffs ($22.50 for 25/10 IIRC?). Effectively it would mean that the incumbent's retail rates are lower than the tariff alone--meaning that TSI and others would be operating at a loss in order to offer service at an equivalent price.
Isn't this anti-competitive behaviour? It's marketed as a 'promotional' rate for 1 year but I'm betting that gets extended awfully quick in month 11 when you start talking about switching/canceling. Also I realize that they're technically not competing with the 3rd-party ISPs because they have exclusive use of the fibre for the time being. It just doesn't seem to pass the smell test.
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TC 7650 downstream channel question
Hello,
I am a new Teksavvy customer (2 days) and everything seems good. I bought a TC7650 modem for this purpose as folks seemed to recommend it.
My question is, when looking in the modems software at the channels, channel #9 seems to be non-functional?
Having no knowledge about this sort of thing, I thought I would post here.
Also, is it normal for my modems IP address listed in the firmware as 7.217.147.x
A whois brings up the owner as DoD Information Center.
(MIL) ?
Should it not be in the range of 192.168.x.x
I have attached 2 screenshot, if you dont mind.
Thanks in advance!
Silentwolf.
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[DSL] Bricked Modem
Hi,
I think my dsl modem is bricked. It's a 516. It displays a red light that eventually becomes green but nothing happens beyond that.
Is there a way to fix this issue? I've pressed and held the reset button for over 30 seconds, then powered off and back on again.
Are there steps I should be following?
Thanks, Steve.
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Routing a /30
A few months ago, I setup a /29 subnet using one IP as a gateway on my router leaving 5 free addresses, and I couldn't justify the $14/month for addresses that I didn't need. However with a /30 if I do the same (costing $9/month), I only have one usable IP from that subnet. Is there a way to set things up to fully utilize both? Am I better off just using a single static IP ($4/month) and port forwarding to any servers behind the firewall?
I'm trying to find the cheapest way to get a static IP to satisfy the needs of some providers verifying that a minimum of two IPs are provided for custom name servers. My solution right now is to use a $5/month DigitalOcean droplet, and that is working okay so far. Oh, and I should clarify that for ease of use, I'm running the cPanel DNS only solution, which allows synchronization with my other DO droplet running WHM/cPanel and doesn't require me to manually update DNS records.
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Need Smart RG 505n replacement; mind just died
Power went out and killed my modem. Teksavvy doesn’t seem to have the approved list on their site anymore.
I found my local CC has the TP-LINK TD-W9970 in stock. Would this work? Better choices?
Thanks!
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Kanata North Outage
We seem to have lost our connection around 6:45am. We’ve had power at our house but I know a lot of people around us don’t have power.
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Having trouble with VLAN(s) , using cable modem TC4350, videotron
Hi everyone, I am going crazy trying to setup a wired VLAN. I want to separate, my iptv/IOT devices on one vlan and everything else on the regular internet.
I have a Netgear r7000, and a Mikrotik router board, and both failed to establish a vlan (both switched based vlan and tagged vlan with a bridge failed on the mikrotik), and a basic vlan configuration on the Netgear failed as well.
Here is the interesting I have noticed...... the Netgear seems to default assign my netgear nighthawk to .... vlan10 ,..... this makes me suspect that the TC4350, on the Videotron network for Teksavvy may firewall limit the vlan number tag on their side.
Can someon from teksavvy ( or someone who knows more than me ) , tell me whats up with the VLAN settings for the cable modems, they have on the Videotron network?
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[Outages] Ottawa rCable Outages?
Power came back at our location in Ottawa centretown after near 24 hours. Celebration delayed upon discovering modem fails to establish connection. Much sad face. Is network troubled?
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How (Un)Important Are Existing Teksavvy Customers???
How important are current customers to Teksavvy? Not very any longer it seems, which is a very disappointing change of attitude by Teksavvy.
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Let me start by saying that my Teksavvy service has been nearly flawless for well over a decade now (customer number 61##), aside from one to two hour waits on the phone in the past, the few times I called in.
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Now the downside. As an existing customer, I called Teksavvy customer service to upgrade my vcable service to 60/10 at the $50/month, 1-year price currently being advertised and offered to new customers, and was refused.
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As a decade-long customer, my first year 60/10 price would be $63.95/month from day one, while someone walking in off the street today would pay $50/month the first year for exactly the same service.
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Is this how Teksavvy now values? existing customers, and is pulling new customers in off the streets becoming more important to Teksavvy than maintaining existing customer relationships built up over years (and more than a decade) with current customers?
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How will these new customers be valued and treated by Teksavvy once they to become existing Teksavvy customers; like today's existing customers are valued?
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Is this the future for Teksavvy as it grows larger, playing customer shell games and turning into another Bhell or Robbers? I hope not.
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The loyalty and satisfaction of existing customers is the bedrock on which Teksavvy's past reputation has been built. What will its future reputation be built on?
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Am I the only existing customer refused and disappointed by Teksavvy when wanting to upgrade my service? Were you able to access this offer or were you, as an existing customer, also refused by Teksavvy?
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Internet returning in Barrhaven
My dynamic DNS hostname was just updated, so I guess power (and internet) is back or returning in Barrhaven.
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[Cable] Where to buy TC7650? (for rCable)
I thought amazon.ca had the TC7650 for a good price?
I only see it from a third-party-seller on amazon.ca, for $112. I'm a bit leery of 3rd party sellers (especially when they're NOT fulfilled by amazon) because it feels like I'm buying something from Ebay.
Any other vendors having the TC7650?
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[Cable] Smokeping graphs - ideas on cause of latency spikes and outages?
Hi there,
I've been experiencing intermittent outages for a year or so with teksavvy cable. I opened a ticket in the summer with teksavvy but so far they haven't identified a solution.
A little while ago I started monitoring using smokeping - it just sends out 10 pings every minute and makes snazzy graphs of the results.
I'm hoping some of you can help me interpret what I'm seeing. Does this provide any hints of potential problems to rule out?* Or is it just a waste of pings and disk space?
It seems like I've typically got ~20ms ping time to google, with intermittent periods where it spikes up to 200-400+ ms. Sometimes those spikes end in a complete outage, sometimes things settle down again.
Ignore the 24 hour gap Sep 21-22. I'm in Ottawa and that was the tornado power outage. We did have ~1 hour offline tonight though. Internet came back tonight after I power cycled the modem. Usually outages only last 5-20 minutes and sort themselves out without power cycling the modem.
Thanks.
Andrew
* Things we tried so far:
- Swap out cable modem
- Change UTP cables from modem to firewall
- Tighten cable connectors
- Replace cable splitter (from 3 way down to 2 way)
- Disconnect other downstream in house cable connection from splitter
Things we haven't tried yet:
- Get Rogers to inspect the cable drop to the house for squirrel damage (the little bastards have chewed into our drop before)
- Switch to DSL (Bell says all ports are used in our hood)
- Switch to Fibe (Bell hasn't got around to turning it on in our hood)
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Calgary POP
Just saw this on the YYCIX site
https://www.yycix.ca/news.html
Finally!!!!
Do we have any other details? Maybe some pics of the new hardware?
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switch from cable to dsl
As an existing client that's thinking of switching from cable to dsl, do I get the `regular rate` $50 or so or the lower promo rate? Thanks.
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[Cable] Can anyone tell me if my numbers are good?
I've always been with DSL so I'm not too familiar with Cable. Do these numbers look good? Also, why are the last 5 upload channels not locked? They all should be locked, right?
Downstream power is between 7.4-10.1 dBmV
Upstream power is 34.5 dBmV
Downstream frequency is from 579000000 Hz to 717000000 Hz
Upstream frequency is from 23700000 Hz to 38596000 Hz
Downstream SnR is between 38.2 dB and 41.2 dB
Upstream only has 3 locked channels. Two of them are ATDMA with a 5120 ksym/sec symbol rate. The other one is 'TDMA and ATDMA' with a symbol rate of 2560 ksym/sec
My download speed taps out around 115Mbps even during off-peak hours (my plan is 150Mbps). The upload speed is perfect.
Downstream also has terrible bufferbloat according to DSLReports' speed test.
Additional info at the top:
"Acquire downstream channel 639000000 Hz locked"
"Security enabled BPI+"
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Does TS really want to keep long term customers?
I have been a loyal TS customer for over 11 years. Today, I attempted to update the expiry date information for the credit card that is on file on my account. The online form would not accept the card's security code so I called the billing department. After a polite but oddly Orwellian discussion with a billing department customer service rep, I asked to speak a supervisor. That supervisor informed me that my card cannot be used for recurring payments but it can be accepted for one-time payments.
To be clear, TS does accept my card, just not for recurring payments. Oddly enough, this is the same card that I opened my account with and have had on file with TS since that time and which has been used to automatically pay ALL of my bills for the last 11 years.
Despite some discontent over "new customer" only promotions, I have generally been happy with TS and its prices. Over the years, I have referred numerous friends and relatives to TS and am very happy with TS's phone services.
My preference would be to remain a TS customer. However, I have absolutely no intention of opening an account with a different credit card provider simply to allow me to pay my recurring TS invoices. So, unless TS finds someway to allow me to pay my bills with my existing credit card, which they apparently accept, it seems that I will be needing to switch to some other ISP. Any suggestions?
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How to force ping spikes or increase latency?
What kind of tools or services should I run to INCREASE latency?
Change to a crappy DNS server? Use a slow proxy or VPN?
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North York outage
Second time in 2 weeks no Internet for many hours. What is better alternative to TekSavvy? Thanks.
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[DSL] Fiber or copper line
I have both old copper line and ftth line at my place. Currently, ftth is active with Bell, HH3000 modem. As promotion ends soon, Bell is going to raise the rate. I am thinking to switch to Teksavvy, and take internet only, dropping tv and home phone.
I wonder if I could ask the installer guy to connect Teksavvy modem to ftth line and not to regular telephone line(copper line). The copper line is old and could be problematic.
Thanks
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