Hello! I am a bit of a troglodyte, so please pardon my ignorance.
Put simply - I am breaking away from Bell after 15 years of overpaying for Internet and landline phone. I am switching to TS DSL Internet and TekTalk for my phone. I have received my modem/router and ATA adapter from TS in the mail and am eagerly awaiting a visit from a technician to complete the process next week.
TS has been asked to port my phone number from Bell and as far as I can tell, this process is underway.
I'm really just wondering what to expect when the technician visits. From what I understand the dry loop will be installed on a 2nd pair of lines. I think I understand what that means, but if someone can explain a few things in layman's terms, I'd appreciate it.
So, my ignorant questions:
1) When the dry loop is installed, how will I know that it is "working"?
2) If I have four jacks that currently work with my Bell landline in my house, will all four of them be connected to the dry loop?
3) If my number has been successfully ported, my understanding is that it should work with minimal downtime on the same day that the dry loop is installed. How will I know that it has been ported properly?
I'm envisioning the technician leaving after confirming that the dry loop has been installed, me plugging in the modem/router that TS has provided and setting up my TS internet and wireless network in my house, and then plugging in my ATA box to the modem and having my phones work with my ported phone number. Does that summarize the process properly, or am I missing a step?
Many thanks for your explanations and patience. I'm excited to break free from Bell and to start saving money!
↧
[TekTalk] TekTalk and Dry Loop setup process
↧
Can you have different service locations on same CID account?
Let's say I want to pay for my parent's internet service. They live in another location. Can I have internet and phone services from different locations all included in the same bill?
↧
↧
[Cable] Ccable 40
Is there no 400gb package for this speed? I would like the extra upload speed but never come close to needing unlimited usage.
Also on our business account I understand its a set fee for whatever our line will do? Is this correct? Can it be checked to see if it has gotten better in the last couple years?
Thanks
Gord
↧
Teksavvy Smart RG 505n modems locked?
Hi,
Moved to Kingston Ontario and found best reviews and prices for reseller of Bell dsl is Vmedia. (originally ordered cable based, but we found out during install of that it seems underground Cogeco cable is broken and it will take 8-12 weeks to put a new one in so only other option in this area is dsl and only lines here are Bell)
Bought a used SmartRG 505n on kijiji that was previously with Teksavvy. Owner said she bought it outright. Shipped it to me 2 hours down the road, poor packaging and it bounced around a bit I'm sure.
Hooked it up, configured it, solid green dsl light but I keep getting solid internet red light. After speaking with Vmedia techs, uploading new firmware from Vmedia website and reconfiguring again, issue not resolved. Vmedia reset password and still nothing but solid red. They told me issue was the modem is broken.
No problem. Seller refunded me and I bought another used SmartRG 505n locally from a nice family. They'd also bought it from Teksavvy.
Brought it home, uploaded new firmware from Vmedia, reconfigured to their settings and solid internet redlight on this one as well.
When I go to the smarter IP address to config, originally with both modems, the Teksavvy logo was there and there name appeared in the file version. After uploading firmware, both now show the SmartRg logo and the files are both Clear view, so I assume they are not locked by Teksavvy.
Anyone know if they can be locked by Teksavvy? I believe the modems are about 2 years old or newer.
My understanding from reading forums before buying these was that dsl modems purchased by customers are not locked and can be reconfigured to new isp.
In the meantime, Vmedia has a ticket in with Bell to see if there's an issue on their end.
Any suggestions, thoughts? I feel there's nothing wrong with the modems.
thanks for your input.
↧
[TekTalk] Built-in Answering Machine
Hi all - my TekTalk basic account will be activated this week. My understanding is that there is no voicemail service with the basic account. That's fine - we really only need the phone for our non-cell-phone-using-parents to be able to call us.
I'm wondering, however, if the built-in answering machine on my vtech phone system will continue to work once I switch to voip?
↧
↧
My apologies...
Hi there,
Just wanted to go ahead and send out an apology to everyone. I been lately just frustrated with Bell and how DSL been utter crap, especially this year.
I know it's not Teksavvy fault but dealing with it has been stressful. I tried to be humor to the whole situation.
I'm a big fan of Teksavvy, always will but when being frustrated or upset, I might come out negatively strong and rub you guys the wrong way in the forum, it wasn't my intention.
If so, if I did offend anyone. I just wanted to send I'm sorry message and thank you for everything.
Until the next time...
Ju Leon...
↧
Calgary POP
Just saw this on the YYCIX site
https://www.yycix.ca/news.html
Finally!!!!
Do we have any other details? Maybe some pics of the new hardware?
↧
[Cable] Outage in Kitchener near Ottawa and Fischer-Hallman
Anyone else experiencing an outage? Modem won't acquire any signal. I haven't had a random outage in years...
↧
[Cable] Alberta to Ontario move
Hello,
I have a Technicolor TC4350 modem on Teksavvy's 150/15 plan here in Alberta. In a month, I will be moving to St. Catharines, Ontario.
Will this modem with this current firmware work over there? If not, where could I find the firmware to allow it to work over there?
Thank you.
↧
↧
Setup Day!
Had an excellent experience getting my DSL 25/10 and TekTalk service activated today.
Bell tech was on time and phenomenally awesome. Set everything up as needed and confirmed that my landline number has been ported to TekSavvy. He didn't leave until the modem was set up and working and we had done a speed test together. I wasn't expecting above-and-beyond service from Bell, especially after we just dumped them after 15 years.
TekTalk ATA box was a simple install as well. Everything is working great and at advertised speeds.
I'm impressed with the customer service I've received since the moment I called to sign up. Well done - I'm glad to be here.
↧
Having trouble with VLAN(s) , using cable modem TC4350, videotron
Hi everyone, I am going crazy trying to setup a wired VLAN. I want to separate, my iptv/IOT devices on one vlan and everything else on the regular internet.
I have a Netgear r7000, and a Mikrotik router board, and both failed to establish a vlan (both switched based vlan and tagged vlan with a bridge failed on the mikrotik), and a basic vlan configuration on the Netgear failed as well.
Here is the interesting I have noticed...... the Netgear seems to default assign my netgear nighthawk to .... vlan10 ,..... this makes me suspect that the TC4350, on the Videotron network for Teksavvy may firewall limit the vlan number tag on their side.
Can someon from teksavvy ( or someone who knows more than me ) , tell me whats up with the VLAN settings for the cable modems, they have on the Videotron network?
↧
[Cable] Looking for modem beta testers on RCable and SCable.
Afternoon Everyone,
I'm currently looking for existing TSI customers with active cable connections and speeds of 75Mbps and above that would be willing to test the SmartRG SR808AC.
SCable (Shaw Serviced Areas)
SmartRG SR808AC (looking for 4 testers)
RCable (Roger served areas)
SmartRG SR808AC (looking for 4 testers)
During the beta, we will provide a no-cost loaner modem which would need to be returned at the end of the beta.
If you're interested in participating in the beta, please post in »TekSavvy Direct using the group "Modem Beta".
Regards,
Joseph
↧
[DSL] Looking for Beta Testers
Morning Everyone,
I'm currently looking for existing TSI customers with ADSL or VDSL connections that would be willing to test the below DSL modems.
TDSL (Telus served areas))
SmartRG SR516AC (looking for 5 testers)
EDSL (Bell Aliant served areas)
SmartRG SR501 (looking for 5 testers)
SmartRG SR516AC (looking for 5 testers)
BDSL (Bell served areas)
Beta for BDSL has been closed.
During the beta we will provide a no cost loaner modem which would need to be returned or purchased at the end of the beta.
If you're interested in participating in the beta, please post in https://www.dslreports.com/forum/teksavdirect using the group "Modem Beta".
Regards,
Joseph
↧
↧
Follow up
I'm following up on a post I made in another thread;
said by uid://1368600 :I dont love it either but we dont exist in a vacuum so we need to play ball even when it's their ball. My point is only to say that we dont control the market, we're on the receiving end of those who control it (incumbents) and at the mercy of those who set and enforce the ground rules (CRTC, ISED, Competition Bureau).
For existing users, there are and have been promos available. I made sure of it. We did the best we could.
I mean, shit we lowered rates to virtually 100% of our customers (precisely to recognise loyalty!!!) and then the incumbents went and offered promos below our costs. like, seriously. Fido and Virgin, as far as I can tell are a pure predatory play. I wouldn't be surprised if the Competition Bureau's review highlighted this.
When we started offering our Epic promo - shortly after Virgin added an FTTH tier to their offerings. i.e. something we cant offer.
Meanwhile, dissag is taking way longer then anyone expected so we cant even sell those higher speeds.
I dont blame users for going FTTH... I'd do it too. Its not a loyalty thing, I'm sure many will return when we can offer it but boy oh boy that's a waste of resources to keep moving those subs around back and forth.
then... I get clobbered because of wait times despite moving mountains retooling and staffing at our highest levels ever.
For what it's worth on wait times; my single focus for the past 5-7 years has been to try to find a way to scale up excellent customers service.
The majority of this year had no wait times at all. When the promos started we were staffed at our highest levels ever and with much improved systems to work with. Yes the wait times are higher, but the key thing I was looking for was something more subtle. How many customers had their orders butchered? in the past, the wait times were coupled with increasingly more butchered accounts. I didn't see much of that this time. so in my view this is a big deal, it tells me we're on the right path. Now we need to tweak some more and figure out the wait times. There's method to the madness...
Bold added
OK, so we've made some tweaks - hopefully the wait times will remain lower.
As mentioned, our staffing levels are high and so we've made a couple changes and we'll see how it goes.
cheers all.
↧
[DSL] New firmware, 515AC, 2.6.1.6
Any change log for the new 2.6.1.6 firmware that came out on Thursday?
https://help.teksavvy.com/hc/en-us/articles/115003005466-SmartRG-515AC-Firmware-Upgrade
Just updated, but knowing what is new or improved is always nice.
↧
[DSL] A working setup for ipv6 on 16.04 or debian? Tips? Debugging hints
Excuse me if this info is posted somewhere - in which case the answer will be quick and easy ;-) . I've been going in circles searching the net to deepen my understanding of ipv6 so I can finally get a working setup. I've made progress, but there is lots to grok.
There used to be an ipv6 thread here somewhere... I can no longer find it.
I am trying to get my Ubuntu 16.04 host/router working on TekSavvy ipv6. I already have several webhosts elsewhere serving ipv6.
I am currently following this howto: https://www.bidon.ca/fr/random/2014-01-02-teksavvy-ipv6-dhcpv6pd
PPP log shows my local and remote LL address on establishment:
Script /etc/ppp/ip-up started (pid 14550)
rcvd [IPV6CP ConfReq id=0xd8 ]
sent [IPV6CP ConfAck id=0xd8 ]
local LL address fe80::d801:db68:2a6a:2566
remote LL address fe80::02a0:a514:0081:2778
Then, after I do these next steps in the article above:
--
To enable the default route from route advertisements:
sysctl -w net.ipv6.conf.ppp0.accept_ra=2
To auto-configure an IP address to ppp0:
sysctl -w net.ipv6.conf.ppp0.autoconf=1
After a few seconds, "ifconfig ppp0" should show a global IPv6 address, and "ip -6 route" will show a default route. You should also be able to "ping6 google.com" or he.net from your router.
---
I get no global address or anything interesting in the logs, even after I bring ppp down and up again. Just the fe80 local address.
Related, I am also confused what combination of SLACC, DHCPV6 etc is needed to work with TekSavvy currently.
Any tip or pointers to other docs or help or even requests for further diagnostic information is appreciated! Thanks.
↧
[DSL] Linux monitoring and graphing of SR / SmartRG modem statistics?
Before I script something myself, does anyone have a pointer to an existing online solution or their own solution for logging and graphing SR5xx statistics on an ongoing basis?
I've searched around and not found anything.
I think most modems report the stats similarly, so I could probably easily adapt something for a different modem.
...but something preferably not in perl. That would be too easily confused with the line noise itself. ;-)
↧
↧
SmartRG 505n firmware
Here's link to latest 2.5.0.4 firmware including the Release notes. There is a quite long list of bug-fixes that I'm sure many will benefit from.
FYI I'm running it on SRG for about a month without any issues.
The usual disclaimer: Use at your own risk! This is not official Teksavvy release.
Link: https://drive.google.com/folderview?id=0B1I8vLEuAsSAT0ZRTHFtSlVCWFU&usp=drive_web#list
Credit for obtaining the firmware directly from the vendor goes to uid://1434918
↧
[DSL] Back to school - modem question
I want to sign up with Teksavvy DSL using one of the 'back to school' deals currently on.
Standard procedure is that Teksavvy will loan a SmartRG modem. However, I already have a DSL modem that I can use.
Is there any risk signing up with own DSL modem? I don't want Teksavvy chasing me in the future and asking me for their loaned modem that I never had.
Just want to get this straight, before it gets too complicated... :D
↧
So when is Teksavvy going....
So when is Teksavvy going to offer Bell's new 1.5Gbit internet? Hopefully it won't take a long as Roger's 1Gbit plan...Oh wait we are still waiting and with Bell upping the anti I am sure Rogers will be too soon.
This is really the ISP's fault for not pushing the CRTC harder.
↧