Hello!
I have two addresses that I'm signing up with Teksavvy cable internet for... (after many long years of TELUS, I'm finally ready to move on - they still block port 80!) Provisioning with techs is later this week.
The modems did not come with coaxial cables (Technicolor T4350s), so I bought a few. At one house, I plug it in, and I get all green lights (though a 169 IP address if I plug in). At the other, I get a flashing "DS" light, and solid power - nothing else.
Way back, we had contractors who had severed the TELUS line to put in a garage (and we had them spending a lot of time fixing it)... they didn't own up to a coaxial cut, but now I'm wondering...
Are the lights supposed to sync up before it's been provisioned? Are we wasting our time with our install later this week? What would our options be?
Thanks!
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[Cable] Provisioning process for Cable Modems (Lights) [Calgary]
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[Cable] TC4400 by Xmas? :)
So, if you pay attention to the other TPIA forums, you'll have noticed that the TC4400 is now "CableLabs certified" - which appears to be a stepping stone for Rogers' (and other providers') approval. In the EBOX forum, their rep seems to think that Rogers-approval is coming soon.
So, what do people here think? Could the TC4400 get rCable-approved by Xmas? (of this year!)
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[Cable] TC4350 slows down from 150 to 15mbps in a week
Hello,
Got the Teksavvy 150 package. After restart first 24 hours everything is amazing. Then it starts to spiral down. speedtest.net and fast.com start dropping from 150 to 60ish then another day later to 40. After a week on, max I can get is 15mbps down. I thought maybe it is a router (running latest ddwrt archer c7) but restarting the router does not fix the speed. Restarting the modem fixes the speed.
What do I do? I dont use cable for anything, so the coax goes from the outside straight into the cable modem. The install tech said signal is too strong, and put a filter on it. Should I remove the filter?
Stats below:
System Description
DOCSIS 3.0 Cable Modem >
Hardware Version 3.0
Software Version 50041.1.19.0
TCH CEFDK Version 0.11.3.0
TCH U-Boot Version 20038.4.0
System Up Time 0:1:11:47.17
Procedure Status Comment
Acquire Downstream Channel 693000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK Processed
Security Authorized BPI+
Downstream Channel
Channel Lock Status Modulation Channel ID Symbol Rate Frequency Power
1 Locked QAM256 23 5360537 sym/sec 693000000 Hz -3.7 dBmV
2 Locked QAM256 24 5360537 sym/sec 699000000 Hz -3.5 dBmV
3 Locked QAM256 25 5360537 sym/sec 705000000 Hz -3.7 dBmV
4 Locked QAM256 26 5360537 sym/sec 711000000 Hz -4.9 dBmV
5 Locked QAM256 27 5360537 sym/sec 717000000 Hz -4.7 dBmV
6 Locked Unknown 28 Unknown 723000000 Hz 0 dBmV
7 Locked QAM256 29 5360537 sym/sec 825000000 Hz -6.4 dBmV
8 Locked QAM256 30 5360537 sym/sec 831000000 Hz -6.5 dBmV
9 Locked QAM256 31 5360537 sym/sec 837000000 Hz -7 dBmV
10 Locked QAM256 32 5360537 sym/sec 843000000 Hz -7.2 dBmV
11 Locked QAM256 2 5360537 sym/sec 849000000 Hz -7.5 dBmV
12 Locked QAM256 3 5360537 sym/sec 855000000 Hz -7.7 dBmV
13 Locked QAM256 4 5360537 sym/sec 861000000 Hz -8.7 dBmV
14 Locked QAM256 5 5360537 sym/sec 579000000 Hz -2.9 dBmV
15 Locked QAM256 6 5360537 sym/sec 585000000 Hz -2.9 dBmV
16 Locked QAM256 7 5360537 sym/sec 591000000 Hz -2.9 dBmV
17 Locked QAM256 8 5360537 sym/sec 597000000 Hz -2.2 dBmV
18 Locked QAM256 9 5360537 sym/sec 603000000 Hz -2.2 dBmV
19 Locked QAM256 10 5360537 sym/sec 609000000 Hz -2.9 dBmV
20 Locked QAM256 11 5360537 sym/sec 615000000 Hz -2.7 dBmV
21 Locked QAM256 12 5360537 sym/sec 621000000 Hz -3.2 dBmV
22 Locked QAM256 13 5360537 sym/sec 633000000 Hz -3.4 dBmV
23 Locked QAM256 14 5360537 sym/sec 639000000 Hz -4.2 dBmV
24 Locked QAM256 15 5360537 sym/sec 645000000 Hz -4 dBmV
25 Locked QAM256 16 5360537 sym/sec 651000000 Hz -4.4 dBmV
26 Locked QAM256 17 5360537 sym/sec 657000000 Hz -4.7 dBmV
27 Locked QAM256 18 5360537 sym/sec 663000000 Hz -5 dBmV
28 Locked QAM256 19 5360537 sym/sec 669000000 Hz -4.7 dBmV
29 Locked QAM256 20 5360537 sym/sec 675000000 Hz -4.7 dBmV
30 Locked QAM256 21 5360537 sym/sec 681000000 Hz -4.5 dBmV
31 Locked QAM256 22 5360537 sym/sec 687000000 Hz -4 dBmV
32 Locked QAM256 1 5360537 sym/sec 303000000 Hz -6.7 dBmV
Upstream Channel
Channel Lock Status Modulation Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 30596000 Hz 54 dBmV
2 Locked TDMA and ATDMA 3 2560 Ksym/sec 38596000 Hz 50.8 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 23700000 Hz 54 dBmV
At this point I am thinking of getting a manual timer and restarting the modem every 24 hours. Seems like a silly fix to have to do.
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SmartRG Routers Stock Firmware
Hi, I want to update my parents DSL modem/router combo, and I was wondering if there is a "stock" firmware available for the SR505? They are on very old school DSL, so it doesn't need to support VDSL2 or anything like that. The target provider is Tbaytel.
I was thinking of giving them my SR505, and just upgrading my modem...
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[DSL] Ethernet solutions
Hi,
Not sure this is doable, but the technician installed my DSL service upstairs into the phone jack, of course. I have another phone jack downstairs directly below the upstairs room. I want to buy a rj11 male to rj45 female adapter, is it possible to get a connection downstairs plugging the adapter (rj-11) into the wall (phone jack) with the male into it with the male in the adapter and the other male end into the computer?
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[DSL] Wireless performance
You know you've got an interference problem when this occurs on the same device:
2.4ghz = http://www.dslreports.com/speedtest/35120253
5ghz = http://www.dslreports.com/speedtest/35120446
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Teksavvy T-bird setup
Can anyone direct me to what the real setting are for setting up a POP3 account in Thunderbird? I was given TS Help link and tried that. The problem I faced is that there is no mention of "Authentication". If I leave it as autodetect then it shows KERBEROS. When I enter that, a red warning comes up saying that the account in not secure and advising you not to do it. If I accept the problem the account shows in T-bord but won't download.
Any suggestions, Support told me to contact Mozilla as it's there client problem.
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[DSL] POTS/DSL Splitter Source
This isn't directly related to Teksavvy, but I'm wondering if anyone has a current source for a POTS splitter? It isn't for me, it is for my parents as I'm trying to help them boost line performance.
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Offer ends today
For the past 2 days. Does it end today? (Dsl offer)
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Just moved over...
Hi Guys,
I am in the Cambridge area and am getting slow download speeds. I am on the 150Mbps package and am only getting around the 100Mbps speed, is this normal. I was with another provider and had ZERO download speeds, just issues with small outages, hence the move.
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[DSL] Moving
Hello, I am moving in the Orangeville ON area and was wondering what coverage is like in Orangeville. Should I look into DSL or Skyfi?
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DSL out in Hamilton?
Anyone's DSL service out in Hamilton? My router stats just say "no signal."
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[Cable] Hitron CDA3-20 Cable Modem (250Mbps)
Anyone here interested for the Hitron CDA3-20 Cable Modem? Please just PM me; I am no longer on Cable.
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[DSL] SR515AC in bridge mode
Hi, Teksavvy publishes two config files for SR505N: one for a router more and one for a bridge mode. Is there such a thing for SR515AC? So far I have only found instructions for a manual setup.
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Happy Teksavvy's 20th Anniversary!
🎂
…is today, no?
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[Cable] Getting slow internet speed
Earlier today in the afternoon, I have been experiencing very slow internet speed, 4Mbps.
I live near Bathurst/Queen area as major intersection, so it should be the Bloor POI.
Anyone else beside me experiencing this?
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Fallowfield Storm
Had a few good strikes a while back, and power went out momentarily. Connection issues ever since. Anybody else?
B)
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[DSL] Modem Beta - SR516ac Testing (Bell OSLAM)
I thought it might be useful to have a thread that we use to discuss testing experiences with the SR516ac in Bell territory, rather than dumping everything in one thread or having a thread from every tester for general comments.
I started by testing bridged mode, where line stability and performance were generally decent; about the same as almost any other Broadcom-based, Stinger-compatible modem.
Using routed mode turned into another matter entirely. My initial attempts to get it running resulted in the PPPoE client connecting, then dropping the connection shortly thereafter, and failing to successfully re-connect. Re-booting the device caused the same cycle to repeat ad nauseam.
I finally re-loaded the initial TekSavvy configuration file (which I had saved earlier), re-configured everything again, and got it running. It continued working for a day or two. Then, I got the bright idea to re-boot it, the the old cycle returned: the connection never came back up, or re-connected briefly, then unceremoniously died. There didn't seem to be anything useful in the "System Log", even with PPPoE debugging enabled and the log viewer set to Debugging. It almost seems like the PPPoE client thinks it's still alive sometimes, with PADI messages filling the logs, while the WAN status shows Disconnected.
Has anyone else had this happen? Is there a known procedure to get SmartRG devices to work reliably that I am missing? Put another way, has my lack of experience with their devices allowed me to overlook something and make a stupid mistake?
At this point, it doesn't make sense to discuss wireless performance, when the thing doesn't even keep a connection reliably. I'll surely get back to investigating this, but we've been without Internet and telephone service (TekTalk) long enough for one weekend.
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teksavvy locks you out of your owns voip box, despite bad security
Hi Folks, I have been with this company for over a month, what a nightmare!!!!! ( and yes I am going to write a long an proper review about this company).
My problems ( with my voip box and others start right away).
1. I had mistakes with billing ( another issue for another forum/day).
2. I received my tektalk box, and set it up as per the instructions of teksavvy rep.
3. I started to get incessant phantom calls/ ghost calls, that I could not stop !!!!!! ( was receiving 40 ghost calls/day) !!!!!!
3. Called Teksavvy , was told to find ip adress of offending ghost calls that were calling me over and over and over again. (used wireshark)
4. Finally I wised up , and asked DSL REPORTS folks how to stop this -----> YOU GUYS provided me with tips on how to stop this, thats when things started to work !
5. After a while , I had to reset, as out bound calls were working but inboud were not. That's when trouble with teksavvy started happening They locked me out of my own box's admin settings.
6.Now if I am not paying to own the box, I understand. However, I am paying for the box and HAD TO SET IT UP MYSELF, TO FIX GHOST CALLS, so I should not
be locked out of equipment I own. Finally one rep. agrees to let me have my own password, never made contact after that.
7. Today was the worse, I got some smartass named TREVOR on the phone. Trevor, gave me some sort of excuse about admin settings and how customers should not have access . I told him I own the box , AND there are instructions on how to do Admin settings on Teksavvys website HERE they are :
---------------------------https://help.teksavvy.com/hc/en-us/articles/200313980-Why-does-my-TekTalk-receive-phantom-calls ------------
8. Trevor tries to be more smart, and coy-ly asks if I want to cancel the service, knowing that it takes a while to find a new provider to port your phone number to .
I am so pissed over all the troubles I received I will actively look for another provider.
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[DSL] Basic DSL not available in my area?
I am currently a cable internet subscriber with Rogers. Over the last couple of months there have been a number of outages, so I though maybe I should get a basic DSL service to my home as a backup given how essential internet access has become with VOIP, IPTV, and home automation etc. I came across Teksavvy, however when I entered my address, there is no DSL service available. I went a step further I engage online chat, and a rep says because Bell does not offer DSL service at my address, therefore Teksavvy cannot offer it neither.
What would be the technical reason behind this? I am not even looking for the latest and fastest DSL service, I just need the 6Mbps basic as a backup. Doesn't the basic DSL just run off phone lines? That said, I don't have a traditional phone line neither since I am on VOIP. Would that be the reason? Is there a process I can engage to bring DSL service to my address/area? L3T postal code.
Thanks!
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