[Cable] Modem activation 72 hours and counting.
Hello, I called in a modem swap over three days ago at the support reps suggestion, and I am still waiting for the modem to be activated. I then found out that the modem activation request to Rogers...
View ArticleNotice: - Email Server Migration - June 22nd-23rd
Hey all, We're upgrading mail systems. Here are the details; Customer emails will be migrated to the new servers over the weekend of June 22nd starting on Saturday June 22nd from 11pm. We ask that you...
View Article[TekTalk] Possible to transfer Bell # /w IdentACall to TekTalk?
I have a friend with a Bell line with two phone numbers (via Ident-A-Call). Is it possible to port both numbers over to TekTalk somehow? Maybe as a two TekTalk accounts?
View ArticlePostal code bug with Teksavvy website
From home in Ottawa when I use the teksavvy website and enter my postal code to see service availability it works great (K1G2X8) When I'm over in Quebec and I try and use the teksavvy website and...
View ArticleAnybody else get multiple invoices this month?
For some reason I got three emails with three identical invoices this month. What's up with that?
View ArticleWhy no business internet from TS via (rogers) cable?
So why isin't TS offering business internet via cable? They're not doing it (at least not in London) where most small businesses are poorly served with existing copper DSL. You'd think it would be a...
View ArticleWarning: To potential new TekSavvy customers
I figured I'd warn others about my experiences so far as I [try to] become a customer of TekSavvy. A month ago we decided to switch from Bell DSL to TekSavvy DSL, due to a combination of bandwidth...
View ArticleAbout the wait time
One day I had to change some account info so I called support. I have heard a lot of complains about the wait time. It made me wonder, why doesnt Teksavvy allow people to change account info, or do...
View ArticleTekSavvy DSL 15/10 Getting slow upload.
Hi, I have recently changed to the 15/10 DSL plan. Ever since day 1, I have only been getting 3.5mbps upload rather than the full 10mbps which was advertised. The only reason why I have changed the...
View Article[Outages] Outage Report July 20th 2013
We are currently experiencing these following issues: RF issue on Richmond POI in Ottawa RF issue on Bloor POI DHCP issue on Bloor POI RF issue in Newmarket RF issue in Markham We have master tickets...
View Article[Cable] cable in Etobicoke up and down
connection seems to drop about every 10 minutes, then come back a minute later. Just me? Everything's been restarted.
View Article[Outages] Does Teksavvy (also) suffer Ping-no-Browse Outages on
TAGS: VDSL/Fibe Outages Bell VDSL ("Fibe") users may experience a state where internet return ICMP echo, but are unresponsive to HTTP access attempt, etc. It has been suggested that this may be a...
View Article[Cable] Cable modem for 150/10 (Thomson/Technicolor?)
I just ordered an upgrade to 150/10, and need to upgrade my modem. The page at http://www.teksavvy.com/en/residential/internet/cable/cable-150 lists two options: Thomson DCM 476 $99.00 Technicolor...
View ArticlePartial month refund ?
Hi, Does Teksavvy refund for a partial month if I cancel my DSL service before my billing date ? Thanks.
View Article[Cable] DNS issue?
Hi guys, Has there been a DNS issue in North York this morning? Skype worked well but none of the web sites were available, I could not ping any remote hosts by DNS name. Thanks, - Alex.
View ArticleTeksavvy plan
hi guys, i'm looking for a new provider, but when i compared the option. Ebox offert free installation for their FTTN vs Teksavvy 50$ fee. Also their 10 mbits plan is 250 gb, offpeak 2am to 2 pm for...
View Article[Cable] Email down?
I can't access any of my Teksavvy email accounts via POP3 server right now. Is it working for other people? I live in Toronto.
View ArticleAreas of improvement with some suggestions
Hey Teksavvy gang, just thought I'd give an update on my thoughts regarding the company from the standpoint of my/friends more recent experiences. I have been a customer with the company since Cogeco...
View ArticleVoltage vs. John Doe Jane Doe - June 25th - Transcript
Hello all, This is an unofficial transcript that was prepared by a third party at the request of TekSavvy to keep its customers as informed as possible of what is happening in the proceeding, but that...
View Article[rCable] RF problems lately
Hey all, I'd like to get some extra feedback from you guys to see where all of these RF issues are coming from. It appears that what has been done is to go from 4 x 3.2 MHZ wide upstream channels to 2...
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