One day I had to change some account info so I called support. I have heard a lot of complains about the wait time. It made me wonder, why doesnt Teksavvy allow people to change account info, or do other things online, like viewing previous bills, cancelling services, change credit card number? Its easier and it could probably will save Teksavvy few thousands over a year by hiring less. This reminds me of how TTC is still using tokens.
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