Postal Code Locator on website is broken
It's been broken for months, and it's kind of getting annoying. I put in my postal code V5Z 2B6 and it says that service is not in my area. When I called to set up my service, the sales person said...
View Article[DSL] IPv6
I recently signed up to Beta Test IPv6. I thought I'd be OK, because I have an IPv6 "capable" router, the Linksys EA6400. I set it to Automatic and changed the login to @hsiservice.net I'm getting IPv6...
View Article[DSL] Resolved: Modem syncs to DSL but wont logon to Teksavvy
This is a report on a rare ADSL 2 plus internet connectivity problem (which turned out to be a Bell problem) and how Teksavvy tech support handled it. It might be useful if anyone else ever has this...
View Article[DSL] Telus Upload speed increase
Hi Do we have any more news on the upload bump from 2.5Mbps to 5Mbps for us users out in Telus territory?
View Article[Email] out.teksavvy.com doesn't support "Encrypted Password"& "SSL/TLS"
out.teksavvy.com doesn't support "Encrypted Password" & "SSL/TLS" on port 1025 You can only use "Normal Password" & "STARTTLS". How can it be acceptable to not provide user with a secure...
View ArticleBbc iPlayer
Does anyone use the bbc iPlayer app on their iPad? Using DNS service to view my UK contact as I have done previously however right now keep getting told not sufficient bandwidth. I've a 6mb connection...
View ArticleThree Weeks of on and off again internet, still no fix
I've had 4 Rogers Technicians show up plus a supervisor. At first the US was too high, on one channel. after two weeks the signals are finally where they should be however now if i breathe near my...
View ArticleCactus VPN disconnects
Hi Has anyone ever used them. I am just testing out their trial..no loss if it sucks( I have never used a VPN before) but I am finding it very unstable. I am using their NL servers under Open VPN...
View Article[Cable] High latency still no explanation
Currently using a Thomson DCM476 from Teksavvy, a Linksys Cisco N600 dual band E2500 router, and the cable 6 package (300GB cap). Every now and then my ping will shoot up to the thousands. Usually 2-3k...
View ArticleSmart RG + safari = unable to connect modem's IP
Hi, I'm unable to connect the modem's IP 192.168.1.1 in Safari, but it's ok with Firefox over Wifi. But, if I plug an ethernet cable, I'm able to connect in Safari... It's not a big problem, but I find...
View ArticleBest Modem and Router for VDSL?
I'm moving to my first home next weekend and considering TekSavvy DSL25 for my internet service. SmartRG 505n is the only modem Teksavvy provide and can't find much information about it online. Can you...
View Article[Portal] MYACCOUNT: API KEY MANAGEMENT
Hey all, We have introduced a new feature in the MyAccount customer portal; API Key Management! This feature enables you to generate an API key which will allow you to securely pull portal information...
View ArticleUpstream Light Blinking Unbound Connection Issue
I had an issue where my upstream light would flash on my Thomson DCM475. I was annoyed by it but thought not that much, until one day it irked me so that I called Teksavvy about it. They took me...
View ArticleIssue with Port 30005 on SmartRG
After getting a SmartRG and tinkering around with all this new found liberty of options and capabilities, I am somewhat surprised with the fact that the SmartRG has port 30005 open toward the internet....
View Article[DSL] Adding Router to SmartRG 505N Modem/Router
Hey teks, I am wondering how to add a Netgear R6100 router to the SmartRG 505N modem/router. I am doing this to increase the range of the 5GHz but also because I have a couple of AC capable devices...
View ArticleThe Teksavvy Difference: Net Access Cost Becoming Excessive
I was reading the article Canada's Digital Divide Persists, CIRA Report Shows today and it had a link to an article from a few months ago entitled Digital Divide: Canada's Poorest Sacrifice Basic Needs...
View ArticleObjectively compare rCable and bDSL - Any tools?
I recently moved into a new condo building, and both Bell and Rogers are sequentially offering me free packages for 6 months, presumably so they can test out the building lines, so right now I'm on a...
View Article[Cable] Getting 500~800 ms latency playing diablo 3 for 2 days now
http://www.speedtest.net/result/3385368888.png I have no idea why is it doing that. It had been like this for 2 days. I can't even do a google search without waiting 5~10 seconds. Is it just me or...
View ArticleMotorola Sbg6580 needs downgraded firmware
I'm sure it's a common issue. I have a Motorola Sbg6580 and I needSbg6580-3.2.1.0-ga-02-249-nosh put on it. Can anyone point me in the right direction in the Toronto area? Thanks for your help!
View ArticleTekSavvy database for LEO requests?
Hello, I was wondering if Teksavvy had a official stance on the following: http://www.thestar.com/business/tech_news/2014/03/28/internet_data_routinely_handed_over_without_a_warrant_geist.html
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