I am getting very poor D/L speeds so I contacted Teksavvy Direct to try to troubleshoot my problem. They replied that I would have to agree to a possible $87.70 service charge + HST because they have to request line stats from Bell. Why in the world would I agree to pay a fee so that Teksavvy can troubleshoot it's own service??? I understand that Bell is a third party in Teksavvy's service, but that is Teksavvy's responsibility - not mine. It seems I have made a big mistake switching to Teksavvy, and now have to start the process of switching to another DSL provider all over again - sheeesh! Hopefully the next provider will be a little more "Tech Savvy"
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