Good morning. I was wondering if any one else is down this morning. Im in barrhaven in nepean.
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[Outages] tekksavvy(cable) down this morning
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[Outages] South Nepean cable outages
Experiencing random modem disconnects all morning in South Nepean / Barrhaven area (Fallowfield). Is Teksavvy aware of any issues in this area?
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Issue with Port 30005 on SmartRG
After getting a SmartRG and tinkering around with all this new found liberty of options and capabilities, I am somewhat surprised with the fact that the SmartRG has port 30005 open toward the internet.
Moreover, I am unsure whether TR-69 remote management is actively listening or not for ACS connections. Although, I do know that the option to disable TR-69 through the web interface is not being parsed properly since tr69c is always running on the SmartRG as one can see through the following command via telnet:
> ps PID USER VSZ STAT COMMAND 1 admin 1516 S init 2 admin 0 SW< [kthreadd] 3 admin 0 SW< [migration/0] 4 admin 0 SW [sirq-high/0] 5 admin 0 SW [sirq-timer/0] 6 admin 0 SW [sirq-net-tx/0] 7 admin 0 SW [sirq-net-rx/0] 8 admin 0 SW [sirq-block/0] 9 admin 0 SW [sirq-tasklet/0] 10 admin 0 SW [sirq-sched/0] 11 admin 0 SW [sirq-hrtimer/0] 12 admin 0 SW [sirq-rcu/0] 13 admin 0 SW< [migration/1] 14 admin 0 SW [sirq-high/1] 15 admin 0 SW [sirq-timer/1] 16 admin 0 SW [sirq-net-tx/1] 17 admin 0 SW [sirq-net-rx/1] 18 admin 0 SW [sirq-block/1] 19 admin 0 SW [sirq-tasklet/1] 20 admin 0 SW [sirq-sched/1] 21 admin 0 SW [sirq-hrtimer/1] 22 admin 0 SW [sirq-rcu/1] 23 admin 0 SW< [events/0] 24 admin 0 SW< [events/1] 25 admin 0 SW< [khelper] 28 admin 0 SW< [async/mgr] 56 admin 0 SW< [kblockd/0] 57 admin 0 SW< [kblockd/1] 72 admin 0 DW< [skbFreeTask] 73 admin 0 SW< [bpm] 89 admin 0 SW [pdflush] 90 admin 0 SW [pdflush] 91 admin 0 SWN [kswapd0] 92 admin 0 SW< [crypto/0] 93 admin 0 SW< [crypto/1] 148 admin 0 SW< [mtdblockd] 158 admin 0 SW< [linkwatch] 167 admin 1532 S -/bin/sh 194 admin 0 SW [kpAliveWatchdog] 224 admin 0 SW [bcmsw] 225 admin 0 SW [bcmsw_timer] 259 admin 4192 S smd 260 admin 4824 S ssk 269 admin 1528 S syslogd -n -C -l 6 270 admin 1508 S klogd -n 279 admin 1408 S dhcpd 309 admin 4212 S mcpd 310 admin 3424 S rastatus6 615 admin 6688 S wlmngr -m 0 616 admin 0 SW [dsl0] 626 admin 1308 S /bin/wlevt 635 admin 5664 S tr69c -m 0 636 admin 1416 S dsldiagd 637 admin 5180 S swmdk 667 admin 5180 S swmdk 668 admin 5180 S swmdk 851 admin 1804 S pppd -c ppp0.2 -i ptm0.2 -u #############@teksavvy.c 1128 admin 4664 S caBandwidthMonitor -m 0 1136 admin 4648 S caCaptivePortal -m 0 1138 admin 4712 S caContFilt -m 0 1266 admin 1364 S dnsproxy 1816 admin 4736 S telnetd -m 0 1817 admin 4740 R telnetd -m 0 1818 admin 1512 R sh -c ps 1819 admin 1516 R psNo matter how I tried disabling the TR-069 client access control (inform disabled, binding interface to LAN or Loopback, etc.) the SmartRG always had port 30005 open to the internet and tr69c running in the background. I even tried setting up a blackhole forwarding for port 30005 toward an unused private IP, but it was to no avail (this should work for most routers even the dodgy ones). Hence, I am assuming that the internal rule table has port 30005 by default open and has precedence over whatever rules created through the web interface. This should never have happened. Killing tr69c does not work either.
The only workaround for this problem is to use the SmartRG only in Bridge mode, hence I strongly recommend bridging the SmartRG with another router for those that can.
Moreover, as I was interested in looking into the protocol specification for the TR-69, I came across some interesting documentation that others might be interested in such as TR-069 Amendment 5 (CPE WAN Management Protocol, November 2013, PDF). Additional info from: siteshot://2296566
I have been testing this for a while with both the original firmware (D2.5.0.2013:11:12:10:55:23_*) and the newer one (D2.5.0.2014:01:02:15:50:35_*) from https://secure.dslreports.com/forum/r28938491-DSL-SmartRG-505N-Firmware-Update. Unfortunately, I have not had the opportunity to test this with the Start.ca firmware or from other TPIA.
Accordingly, I will continue to poke around with the protocol specification and hope to never find anything more disquieting in regard to the tr69c actively listening for a connection. Well, it would have been nice, and a lot quicker, if I had a preconfigured Auto Configuration Server and a suitable Remote to tinker with...
Considering all this, results from other SmartRG users would be helpful to confirm whether this issue is prevalent on every SmartRG in Routed mode (with PPPoE tunnel endpoint on the SmartRG). One can test port 30005 on their SmartRG easily with any online firewall tester, here's a few notable ones:
Gibson Research Corporation's ShieldsUP, https://www.grc.com/x/ne.dll?bh0bkyd2
McAfee's HackerWatch, https://www.hackerwatch.org/probe/probe.asp
Agnitum's PC Flank (legally, Agnitum claims no relationship...), http://www.pcflank.com/scanner1.htm
Or one could simply do so themselves with another connection or just ask a good old friend to port scan you :P.
In any case, this is a somewhat concerning matter that ought to be duly addressed swiftly.
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Package Options
Hey Everyone,
I apologize for a potentially stupid and/or redundant question, but I'm curious to know if Teksavvy has a service package comparable to the Rogers 250x20 package... Couldn't find the details anywhere, so I'm not sure if this is a Rogers only thing at the moment. Appreciate any info :)
Happy May 24...
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Asus N66U Wireless issue
This isn't specific to TSI but I know the community here has a lot of knowledge and I'm sure a couple people are using this router.
The problem: The wireless 5G connection runs slowly, topping out around 26 mbps on my 45/4 connection. Connecting to the 2.4 radio yields the full 45 mbps down.
The odd thing is this: A hard reset (and only a hard reset) fixes the problem, but only for a few hours. After that, it always returns. I'm kind of at a loss...interference almost seems like the most likely culprit, but I'm not sure why the hard reset would temporarily solve that (or why a soft reset doesn't).
Anyone seen this sort of thing? Any ideas welcome.
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Motorola SBG6580 on Teksavvy
I did some research on Teksavvy's supported modems and I think I want to go with the SBG6580.
Does Teksavvy sell this modem?
If not, can I buy one online and then be able to register it with Teksavvy's service no problem?
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TSI West: Anything (sCable & TDSL) coming down the pike Marc?
Curious if anything is coming down the pike for TSI West? I know people have been clamoring for 50Mb TDSL. sCable pricing and/or speeds going to change any time soon? Don't forget the camp on Vancouver Island (Victoria, Nanaimo, etc.) that are sCableless.
--
Marriage Equality | Consumerist
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[TekTalk] How to enter a group of numbers
Anyone knows the syntax to use to enter a group of numbers. Let's say I want the group to contain (289)222-0000 to (289)222-9999, how do I do that?
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[Cable] Will the Hitron CDA-32372 be sold by Teksavvy?
I know currently rogers suggests everyone get their Router version of modem as that offers a 24/8 channel config. The problem is that many users already have routers and getting this device only to have it turned into a bridge seems like a waste.
Hitron makes the CDA-32372 that is a stand alone modem with 24/8 channels and I wanted to know if this modem would be added to the list of approved modems as part of the new speeds that will be coming out. The modem info can be found here:
http://www.hitron-americas.com/products/cda-32372/
Spec sheet can be found here: http://www.hitrontech.com/doc/product/52/CDA-32372_Datasheet.pdf
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[DSL] VDSL came to my area, but my own legacy speed went down!
Up until 1 week ago the maximum speed I could get on Bell DSL was 6Mbps.
But just now VDSL became available in my area - there is a brand Bell new box standing around the corner from my house and now both Bell and Teksavvy say I am eligible for 25/10 package.
But here's a strange thing. On my legacy package my maximum speed went down, to 4600kbps. I am at 99% RCO, SNR came down but Attenuation stayed the same
Does this make sense? I thought now that the new box is in my neightbourhood and I am eligible for 25/10 my line quality should go up???
Edited: correction, my attenuation stayed the same at 38, but SNR went down from 18 to 6.5.
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Plan to order VDSL (25/10) in Ontario, need a few tips
Guys,
For years I was reading this forum everyday and knew all the tips. But lately I fell behind so I need your help.
We just got Bell VDSL in our area and I am finally eligible to get 25/10 instead of 6/1 !!
I just want my install to go smooth and prepare for things in advance.
- What's the best modem that is available these days in Ontario/Bell area?
- Anything I should watch for when technicians come to install?
- Is there anything they are reluctant to do that I need ensure they do?
- As per regulations/agreement are they required to replace old crappy box at demarc point that's got spiders in it?
- I understand they must install proper POTS Splitter?
- Is there anything else?
Thanks!
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[Cable] Price increase on grandfathered plan w\no speed increase? 28/1=$67
I just got an email from Teksavvy stating there will be a price increase to my 28/1 Cable grandfathered account, and that speed and service will be unaffected!
- See attached -
$67+tax /month for 28/1 Cable seems kind of high compared to all the other TPIA's.
Looks like it's time to find a new ISP :-(
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VDSL: download vs upload speeds
I have a VDSL 15/10 service and just noticed that I cannot get full download speed when I am uploading at a high rate. I.a. at a full upload rate, I could only download at 200KB/s. In order to get full download speed, I need to throttle uploads to around 300KB/s.
Is that normal? If not, is it my router or modem at fault?
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Is TSI going to improve the referral program?
I have referred a few people in the past and only receive $1 off my bill per month. I know ISP's like Start offer a $25 per person referral program and others offer a user 1 month free service for each referral.
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Cable modem won't route
I am having the same exact problem now.
Cloning my mac did NOT work.
Any ideas before I cancel the service?
It was working fine for a long time until a few days ago.
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[Cable] What's the best way to approach intermittent issues?
I am currently on rCable in downtown Toronto. I get tons of packet losses between 8 to 10 at random, the issue lasts anywhere between 30mins to 2 hours. One just passed which is why I am posting here.
I have gone through this process a couple of months back (January by the looks of my email with Teksavvy) and gave up. I opened a couple of tickets, going through the same process each time.
Unplug modem.
Bypass router.
ping, tracert, speed tests.
Try other pc etc etc.
Got a DHCP issue resolved but never got an update on whether the high packet loss was resolved. I still got the issues at a rare occurrence, maybe once every two weeks. Now it's back to every other day.
I am at the point where my internet is down and I sit there debating if it is at all worth it to go through the process of calling teksavvy. I know the issue is intermittent and that by the time I get through to customer support going through all the diagnostic, my internet will be up and running without having received any help.
My question is: regarding intermittent issues like mine. Is there usually something done to resolve it? My past experience is as such:
1) Teksavvy finger pointing to Rogers, telling me that they will send a ticket to Rogers
2) I leave my PC plugged to the modem thus crippling all other devices in my home
3) Rogers checks my connection at a time there are no issues
4) Ticket close, everyone pats themselves on the back
5) I sit there waiting like an idiot.
This is incredibly frustrating as I do not really want to waste 30~40mins each time I stumble upon packet losses. Should I bother doing all the ping tests, recording all of them, opening tickets, going through the pain of submitting my logs or should I just accept that rCable is not my best option. Maybe I should just switch to something else.
If the first post from teksavvy is asking me to post in the direct forum, I am going to araghjajagashjads.
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[Cable] How do I check my usage over the year?
I was on the /myaccount.teksavvy.com/ page and can view my usage over the last 3 months. Is there a place that I can check usage over the entire year?
Thanks
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[Home Phone] Teksavvy Home Phone Service -- People Can't Call Us -- NIS Message
Hi Teksavvy friends,
For almost four years now we've been satisfied customers of Teksavvy -- with one caveat, outlined below. We have Teksavvy home phone service and fast DSL. The DSL is reliable and fast. And the phone service is fine -- except for the one problem.
1. TEKSAVVY HOME PHONE PROBLEM: The problem is that people sometimes cannot call is, and get a "number is not in service" (NIS) message! This problem can last for months for the affected number. And if it is a friend, we finally find out some other way. Then later the problem seems to go away. (We can verify the problem by having someone call from an affected number.)
2. PHONE NUMBER NIS PROBLEM DURATION: Off and on for two years.
3. NUMBER OF TICKETS RAISED: Two tickets so far, one currently active.
4. RESPONSE OF TEKSAVVY: Our experience with Teksavvy customer support has always been good -- i.e. fast turnaround, courteous and effective. Except for this problem.
5. TICKET RESOLUTION -- "THE BELL VISIT": As Teksavvy leases lines from Bell, in order for a problem investigation, you have to agree to a possible $ 90 charge for any problem after the demarcation point, i.e the terminals inside the house. In other words, if it's "your problem", then you have to pay for a wasted call by the Bell engineer to check the outside wires. That's probably acceptable.
6. FIRST BELL VISIT: We don't get a report, but Teksavvy said after the first Bell visit that Bell had "removed a block on our line" and that it was fixed. This explanation didn't really make sense -- why would a "block" affect only certain numbers? Fortunately there was no charge.
7. NEW TICKET, SECOND BELL VISIT: So this time we had someone unable to call us for three weeks -- and they came by to tell us. So we provided this number (as previously we had provided three numbers which didn't work, to Teksavvy) to Teksavvy. Teksavvy said we had to agree to another Bell visit. The field service technician came and laughed at me -- it was quite an entertaining visit -- he laughed because he said there was absolutely nothing wrong with the Bell wiring or anything else he needed to check. He blamed "Teksavvy software".
8. WHAT IS TEKSAVVY'S NEW DIAGNOSIS? I'm not very happy with Teksavvy right now -- because despite polite and courteous exchanges of information, a new CS rep let us know the results of the Bell visit and said -- "it's your fault" -- we can have Bell come out and examine the situation after the demarc point and bill you (the dreaded "DMC charge"). And further that "there is no Teksavvy software" involved in providing your service. In other words, "it's your fault" and "we don't provide software".
9. CLASSIC FINGER POINTING: I'm not sure finger-pointing is what the CRTC had in mind when they forced monopolies like Bell to lease their lines to competitors. But finger-pointing it is: Bell says it's Teksavvy and Teksavvy says it's Bell. And they both think it's us.
10. WHAT COULD BE THE DIAGNOSIS? 1. NOT THE CUSTOMER -- Give that we can call out and others can call in with absolutely no problems, this would seem to rule out any problem after the demarc point. 2. THE LOOKUP TABLES -- I don't know who provides the software for this telecom situation, but if telecom is run like the Internet and DNS, then phone number tables have to be propagated correctly. It would seem to me that somebody who owns telecom routing is not doing their job -- that some table updates are not happening in a timely fashion. But hey, what do I know about telecom. Any who knows about telecom is free to laugh at me now -- as long as you can provide a diagnosis.
11. WHAT'S YOUR DIAGNOSIS? What does anyone who knows about telecom, Teksavvy and Bell think? Who should we be escalating this to? Is Teksavvy correct when their rep says "we don't have software"? (If Teksavvy is not providing software, then how do they build and support all their services? What exactly are we paying for, if not managed software deployments???)
12. TEKSAVVY WE WELCOME YOUR HELP: I'd like to be able to say "Teksavvy had a problem -- even a tough one -- and solved it". Obviously Teksavvy can run a network well as we enjoy the high speed DSL and the home lines -- with the single exception that not all our contacts can call us all the time. But that's a major failure. And there's a second major failure in properly handling this situation. (Note that's two major failures.)
13. UNLUCKY ITEM: Hey, maybe there is something after the demarc point! But I'd still love to solve the problem.
Thanks for any insights -- or from any Teksavvy reps lurking. Maybe this will help others -- I find it hard to believe we are the only people affected by such a problem
John-in-Canada
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[Cable] Maximum Acceptable Cable Modem Upstream Signal Level
Hi there; I'm on TeKSavvy Cable in Mississauga, ON (where Rogers provides the last mile), using an SB5101N. I've been seeing a lot of packet loss lately, and the TeKSavvy CSR led me to believe that this is related to my upstream signal level being too high.
When the problems were at the worst, the upstream power was about 54 dBmV.
A Rogers tech just visited my street, and, in between cigarettes, fiddled with some cable equipment on the pole. After he left, I performed a factory reset on my modem and noticed that the upstream power was now 50.2dBmV.
The packet loss issues seem to have gone away, for the moment.
So my question is, does it look like the problem is fixed for good? Or is 50.2dBmV Upstream power still too high? Should I expect more problems in the future?
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mail issues today? Sunday june 1
anyone else having issues connecting to mail this morning?
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