Hi there,
I was wondering: what's the status of Quebec cable customer cap?
Unlimited status from 2 am to 8 am?
Unlimited upload all the time?
Possibility to zap the cap?
ETA on the availability of getting our cap status on my portal?
Sorry if is have been discussed in the last weeks, I couldn't find a thread and wasn't around for a couple of months (actually, I jumped on board last summer with the 2am to 2am + upload all day unlimited)
Thanks,
(P.S. Service has been perfect since day one.. speed A1 all the one..
except one time that I suspect videotron just disconnected cable competitors for fun (in the same two weeks, three friends including me with either teksavy or ebox has been disconnected by ''accident''... yeah right.)
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Quebec cable customer
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Criticisms and suggestions for TekSavvy service
Criticisms/suggestions for Teksavvy
TekSavvy staff:
Here are a few things I've noticed which are really annoying me about your support experience:
1. When your IVR system first picks up, I am always asked 3 times to type in my CID number.
I mentioned this to your support staff at least 3 weeks ago. A friend told me it's been like that since months ago
2. Why am I, after identifying myself already, asked to authenticate myself with credit card info.
phone number on account etcetera, when I've already done so by posting to (and therefore have am already logged on to ) the Zendesk online help system?
3. I appreciate the IVR system announcements when getting to the IVR system. Many times I called in, I heard that there was a cable outage in Toronto or North York. Yet, the technicians always insist this outage/issue is not affecting me. How about specifying which POI has the problem instead of just saying "Toronto" or similar. It's a big city.
4. Technicians are repeatedly asking me to repeat the entire troubleshooting process for packet loss/slow speeds, even though I've had the same symptoms and problems after a multitude of calls and Zendesk postings. How about just asking us to keep the tests to the necessities.
5. The Zendesk system is a nice idea, but some techs. tell me that they are not able to access it without someone else authorizing it, or not at all. Why have the troubleshooting process spread across systems which not everyone can access?
6. Speaking of Zendesk, the Zendesk page shows what has already been posted, but gives me an area on my screen (1680x1050 res.) of only about 4 or 5 lines to type, which makes it extremely difficult to enter text and edit it.
Oh, and no one enjoys reading a huge block of text that's miles long. Wwhile you're at it, is it possible to allow colours in the text? It would help techs and customers to quickly glance at the text and differentiate between, say, a command that was typed and another command, or a command that was typed and the output from said command.
If colour isn't possible, then how about at least some basic formatting options via HTML or something to make text easier to read.
7. Finally, it took me weeks to figure out that the orange button on the support site which had my name in the middle of it was actually a functional button. I thought it was just there to show who was logged on. How about using a different button style or adding a couple lines of text to let people know this is a functional button which allows you to view My requests, Change Password, or Log out.
Would love to see some of these changes, and I think others might appreciate them either.
Thanks for listening
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[Cable] Am I being Traffic Shaped?
Morning all ....
I'm an old school kind of guy and tend to use NNTP (News Servers - SuperNews US & EU) as opposed to Torrents ...
This morning I am finding for the first time that I am having sub par performance ...
I am on 45/4 cable and during non peak times can easily max my connection on downloads .....
Right now I am fluctuating between 7 and 11mb which is a fraction of my capability ...
Speed tests show that I am getting my full 45/4 right now ..
So .. is anyone on on rCable seing anything similar right now?
I am on the St. Laurent POI in Ottawa ....
Cheers
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[DSL] Is the SmartRG 505n friends with DynDNS? (for Netflix unblockers)
Hi all,
Would anyone know if Tek's vdsl SmartRG 505n have a custom DynDNS (DDNS) field?
Thank you!
edit: perhaps I should reword... i meant does it have a "custom url DDNS field to use with any provider". This would be so that it could be used with authentication services such as Netflix DNS rerouters
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High Pings to Europe
Last two days I noticed that pings are very high to europe (normally 90 to the uk and 100 to NL) are now 150-180. It seems I am not the only one having this problem. Is there any update on when this will be fixed? :)
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[DSL] Mississauga 25/10 upload speed dropped significantly
I had 25/10 service activated before new year, I had constantly got 10+ upload. But noticed since yesterday my upload speed dropped significantly to 6 ~ 7. I am in Mississauga, just wondering if anyone has seen the same issue.
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Changing to SmartRG modem
Hi, My current 25/10 service was supplied with the Bell/Teksavvy rental Sagemcom modem. This thing is driving me nuts. On top of the frequent lockups, I'm seeing fragmentation between it an my router which no matter what i do I can't seem to get rid of. From what I gather it's all tied to the fact that the bridge mode isn't really bridge mode.
I had heard that the SmartRG modem had been certified, and that it was like night and day to the Sagemcom. I also heard that at the moment the one that is certified had 100Mbps ports not Gig ports.
So my question is, are more options coming? if so, any indication as to how long ? should I put up with the sagemcom for a while longer, or switch now? And how do I go about switching ?
Thanks for your time.
Dave Lewis
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Upstream problems?
Anyone else having intermittent problems with uploading?
I've been randomly disconnecting from mumble servers, games, pages stop loading etc
when i see the disconnection i'll do a speedtest and see that download is slower than normal, and upload is almost nonexistent or the test will timeout on the upload portion of the test
[att=1]
a few minutes later (3 in this case) things will return to normal and tests will complete
[att=2]
rebooted router & modem, signal is normal, no other activity on my network when upload dies out
been noticing it since last night
am i the only one?
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[Cable] High Ping and Slow speed tonight (not the only one)
I'm hitting 120ms every speed test and 5-6Mbps. 10/1.5Mbps
My other friend lives 10min away on highway, 20/10Mbps is running at 117-120ms.
Montreal
[att=1]
[att=2]
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[DSL] Speed availability discrepancy?
Hi there,
I'm trying to sign up with TekSavvy. I've already got a cancellation order with my current isp.
last week I tried to sign up. 10mbps service was available. I got right to the payment screen, but didn't have my wallet handy. Today I tried to sign up again, 10 mbps service is available with my postal code but when I type my address in at sign up I get the oops! page offering my 6mbps.
I currently have 15/10 (get 12-14 down no sweat) What's changed? I called tek savvy directly, (very friendly btw) and they confirmed 6 was the max at my address.
Why could I sign up for 10 last week, and only 6 this week? I'm hoping its a website/software error somewhere and will try to sign up again tomorrow. Could my current isp have done something to the line? I'm still getting 12-14, but even their website says I can only get 5mbps now...?
Any help is appreciated. Many thanks!
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How long does it take for a speed change to apply
Hey everyone, I recently order a Docsis 3 modem from Teksavvy which should be arriving in a few day as I have been using a Docsis 2 modem but I am now planning on moving to 45mbps once I receive it.
I was wondering how long does it take for the speed change to apply and how long does it take to disable my old modem and reactivate my new modem.
Another question:
Should I call to make the speed change or should I just make the speed change from their website
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TekSavvy DSL Routing/Peering. Trace route request
Hey guys. I live in St. Catharines and was wondering if TekSavvy DSL bypasses Bell's peering and does it own. I ask because we currently have Bell DSL and the routing is pathetic. My latency has tripled. If anyone has Teksavvy DSL in the Niagara region, please do me a favour and run a trace route to this IP.
208.68.90.171
Thanks a bunch.
-Tyler
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[TekTalk] Caller ID not displaying correctly on phone most of the time?
So I've had this annoying problem... As title says, most of the time the caller ID does not display the name or number! I just tried to call my house with my cell, and nothing, no name and no number. But I just logged in the tekportal portal, and lo and behold, my name is there under calls... So it can detect the name, yet it is not displayed on the phone.
Like I said, it seems to be an intermittent issue, sometimes a name or number will appear, other times not, I think it just shows 'incoming call'...? Seems to be dependent on who calls.
Any idea what the problem could be and how to fix? Thanks!
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[Cable] Twitch.tv issues
I'm on the 45/4 cable line.
Anything above medium on Twitch is a slideshow and has been for months.
Pinging twitch in cmd times out with 100% packet loss.
I live in Toronto at Cityplace (Front/Spadina).
I know about the routing issues Teksavvy has. Any word on how they're coming along? Will we see a fix sometime soon? I actually use Twitch a lot, hours a day, and when WIND's cell network is smoother than my cable line, it's more than a little frustrating.
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[DSL] Telus Upload speed increase
Hi
Do we have any more news on the upload bump from 2.5Mbps to 5Mbps for us users out in Telus territory?
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[DSL] TSI won't sell me 15/10 because they can only guarantee 25/4
Hi guys,
I read through several posts but couldn't find a thread with a similar problem. Bell has recently upgrade the lines on my street to 25 Mbps (yay!). After talking to Teksavvy's friendly support staff, they said that they are unable to sell me 15/10 service because the list from Bell says that the upload speeds supports only 4 Mbps (boo!), and it has to be at least 7 Mbps (understandable).
I checked Bell three times (website, online chat, 310-BELL), and all were happy to sell me 15/10 service.
Naively I think that the service in my area will eventually get to 10 Mbps up. Considering I am currently on 6/0.8, 15/4 would be a huge jump. I told Teksavvy that (a) 15/4 would still be five times faster upload speed than I currently have (b) I would be happy to pay for 15/10 service since it's only $2 more per month than 6/0.8 (300 GB) or 15/1 (c) If I get 15/1 now and upgrade to 15/10 later, that's likely to be a $50 charge. At $2 per month I would still be $2 ahead after 2 years! (ignoring taxes).
The rep understood my situation but said they are still not allowed to sell me the 15/10 service. I understand that some people might complain about the speed difference even after being warned, but I am a bit frustrated.
TL;DR - does anybody know a way I can get 15/4 service, preferably from Teksavvy?
Thanks!
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[DSL] Your meter is broken...
I just check my usage and is showing zero for a couple of day !!!
In https://myaccount.teksavvy.com/
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So I think I may have had it with Teksavvy.
So I think I may have had it with Teksavvy. Ive been with them since 2008, but Im getting really frustrated with the down time and length of time it takes to get anyone to fix the issue so Im going to start looking at alternatives.
I can appreciate that Teksavvy needs to wait for Rogers to fix their problems, but as a customer, why wouldnt I just want to go to Rogers directly?
Also, Im kind of annoyed with having to login to my modem each time to get the modem diagnostics and signal strength indicators to create a ticket. And receiving the same canned message each time doesn't really make me feel that my issue is all that important to them.
My computer isnt anywhere near my modem. I have to switch networks twice, once to connect to my modem, once more to switch to my hotspot. This takes a lot of time, anyone with two young kids would probably agree. This sort of thing seems to put a lot of onus on the customer. As a paying client, why do I need to do this? Shouldnt it be enough that I contacted support and sent them screenshots of my modem status?
But hey, at least I got a smiley face on my support message when I started asking if I could get a bit of compensation for my downtime
So I guess Im venting a bit, but for anyone here who has had friends or knows other people who have left Teksavvy for Rogers, how has their service been? And for others, why are people staying with Teksavvy?
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[Cable] Issues with vCable tonight?
I'm seeing much higher than usual latency with even a bit of packet loss here in Montreal on cable.
Traceroute shows high latency on the hop between Tek and Videotron:
$> traceroute teksavyy.com
traceroute to teksavyy.com (82.98.86.170), 64 hops max, 52 byte packets
1 10.0.0.1 (10.0.0.1) 0.414 ms 0.223 ms 0.211 ms
2 10.249.218.1 (10.249.218.1) 7.681 ms 9.033 ms 7.056 ms
3 videotron-tek.teksavvy.com (206.248.155.109) 119.675 ms 126.959 ms 123.230 ms
4 videotron-tek.teksavvy.com (206.248.155.109) 130.108 ms 123.361 ms 116.493 ms
5 69.196.136.68 (69.196.136.68) 117.246 ms 101.960 ms 117.803 ms
Getting roughly 2% packet loss as well to a test server in Montreal with lots of jitter:
147 packets transmitted, 144 packets received, 2.0% packet loss
round-trip min/avg/max/stddev = 29.894/105.210/168.742/34.122 ms
I'm hoping that this doesn't become a recurring thing!
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[DSL] Redirected to French content/sites/ads -- why?
Not sure what to make of this, or if TSI is even relevant in this issue, but something has changed in recent months and starting to annoy me...
I first started noticing videos ads and text-based ads on various websites (those that aren't blocked) coming up in French. Next sites such as Craigslist and Kijiji keep defaulting to French language, and even if I switch it to English, it bounces back to French! The latest change I've noticed is now movie trailers on my Xbox 360 come up in French language about 50% of the time. I even phoned Xbox Live support and they were stumped.
This was not the case several months ago, I never experienced this before.
I'm on legacy 6 Mbit DSL with a static IP. And yes, I'm in Quebec (Montreal) but my IP has always been identified as Ontario based.
As I've said, this is a problem I never experienced before and confused what the source is. Is it something to do with Bell's servers, or is it coming from TSI?
A quick look up of my static IP address shows the following:
Your IP Address Is:
xx.xxx.xxx.xxxx
ISP: TekSavvy Solutions
Services: None Detected
City: Toronto
Region: Ontario
Country: Canada
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