Thank you TSI
Won't get into specifics as to what went on regarding my overall connection (my comp still has issues for some reason), but I wanted to thank the team, specifically Andre and Marc for what they did. I...
View ArticleDSL or cable?
Hi there, I am looking into switching to Teksavvy and I am curious to get people's feedback regarding picking between cable or DSL from them. I have coverage for either one of them and I've never had...
View Article[Cable] When will Teksavvy has IPTV like CIK & Acanac
When will Teksavvy has IPTV like CIK & Acanac, they now have Cable internet, IPphone and IPTV, a full service package available for customers! In this way, customers don't have to go back to Rogers...
View Article[Outages] Mississauga cable outage?
No internet in Mississauga(L5M) since about 2:30am. Green receive light flashing on the modem. Anyone else having this issue?
View Article[Cable] How long does it take to upgrade to a higher speed?
Hey guys, I'm planning on upgrading from 28/1 to 35/3 (I need the upload speed). How long does it usually take it to process the request? Thanks.
View Article[Outages] Outage Report Cable/DSL 09/25/2013 09:20AM
Good morning everyone, We have a potential RF issue starting which may impact cable customers in the Ottawa area (St. Laurent POI). The problem is being investigated. No ETA available at this time....
View ArticleRouting problems on Scarelet POI
Unable to reach Facebook.com on Scarlet POI. Tracert is showing multiple timeouts. I'd love to call into support to help troubleshoot, but as per usual sitting on the phone for over 20 minutes resulted...
View Article[Outages] ***Phone System temporarily down***
Hello Everyone, Please be advised that we are experiencing an issue with our phone system. We are working to resolve this issue ASAP. Thank you, TSI Shawn S
View Article[DSL] Set up DCM476 on Mac without CD drive
Hello, We only have MacBook air at home and I want to know before signing up for internet if I can set up the modem software on my Mac without any CD as I don't want to spend another extra $100 on a...
View Article[Cable] Dupont poi down?
Hi I'm wondering if dupont poi is down? I'm not getting IP for over 6 hours.
View Article[Outages] Outage Report Cable/DSL 09/25 Evening Update
Good evening everyone, Cable customers in the following areas may be experiencing service interruptions: Reported on 09/23/2013 • Scarlett POI, Etobicoke - RF Signal issue • York POI, London - RF...
View Article[Cable] Twitch.tv stuttering?
I got my 20/2 cable installed today and the speed of the download I am getting is not even 10 down but twitch.tv is lagging/stuttering like crazy. I'm in the Windsor area and my old 5/0.4 from northern...
View ArticlePathetic Customer service
The phone support that you offer is even worse than Bell. At least with bell you can talk to someone who doesn't have a clue what they are talking about. At Teksavvy you get to stay on hold for 30...
View Article[DSL] At loss for a countermeasure: TekSavvy/Bell issue with VDS
Hi, I am a very recent customer with Teksavvy (activated for less than a week). Moreover, I have been following the ups and downs that Teksavvy has gone through since 2005, and in face of such...
View Articlecable outage in thornhill area since this morning?
My cable lost connection after 7am this morning, modem could not get sync and the lights on front flashing. Just wondering if anybody else got disconnected or just me?
View Article[DSL] Sagemcom F@ST 2864 equivalent router
I am looking for a modem like the Sagemcom F@ST 2864 but with 4 ports since this one only has 1 port. It also has to be compatible with DSL services that require this type and model of of router. What...
View Article[DSL] Outage near Dufferin+Steeles Vaughan/Thornhill?
I've already got a ticket in with support. Was wondering if any other DSL customers were out in the Vaughan/Thornhill area. I tried all the usual stuff the support rep suggested, but no luck. BTW, I'm...
View Articlerecent install of cable modem. speeds are sub-par
Hello, I just had my service activated and I noticed that my speeds are well below par. From my tests, I'm getting about 10Mbps...my plan says I should be getting 25Mbps Just to jump a few...
View Article[Cable] L5M Wolfedale Issues ? Lost connectivity - Back up
Just wondering if I should open a ticket or wait it out. Lost connectivity sometime after 5:00 am - this morning - the modem doesn't seem to be connecting at all. I had a look at the diagnostics - only...
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