Hi,
I am a very recent customer with Teksavvy (activated for less than a week). Moreover, I have been following the ups and downs that Teksavvy has gone through since 2005, and in face of such adversity this tight-knit and well-oiled company has been able to impress me on numerous occasions over the years. I always hoped to make the switch whenever the right occasion presented itself, hence here I am.
I made this new account on DSLr to attend to a personal matter I wish to present to others in the hopes of finding the most appropriate way to deal with. Please note that TekSavvy has been incredibly professional, expedient and honest in handling my order and subsequent follow-up through their forum. My issue mainly pertains to my last mile provider, Bell Canada.
A few hours ago, I got a call from a TekSavvy technician trying to change my profile and he was completely stumped at my situation, as I am very close to the Bell SLAM. However, Bell tech kept informing him, that my line could only get a max profile of 3Mbps downloads and 0.5 Mbps upload for whatever reason. Thus, the TekSavvy technician told me that as such he would be unable to do anything further or provide me the plan I paid for.
I am currently getting 1.44 Mbps download / 540Kbps upload from SpeedOf.me and 1.53 Mbps download / 0.42 Mbps upload from speedtest.teksavvy.net .
Before making all these changes, while I was still with my previous provider (another TPIA), I had a 6Mbps/800Kbps plan and was actually getting around 4.8Mbps/600Kbps. That was my ADSL plan for many years without speed issues.
From what I know, and from the numerous personalized letters, brochures and door to door sales representatives I kept getting from Bell, I am eligible to Fibe 50/10 and Fibe TV at my residence, located in Montreal. Moreover, my home phone service is from Bell, that is my only service from Bell. I also verified service availability through the Bell.ca portal in regard to what was available for my phone number (landline) and Fibe 50/10 plan was the highest option.
It is somewhat sad that I cannot even get the 15/10 plan through a third party internet provider.
I have already paid 232$ for the Sagemcom modem/router and VDSL service and planning to prepay 550$ for a year worth or service, but I am at loss on what I could do from this point onward. Preferably, I would like to see what my current possibilities are in regard to actually getting a 15/10 VDSL internet plan.
Any help on how I should best tackle this situation would be greatly appreciated.
Please feel free to ask further question if need be.
Sincerely yours,
A very recent Teksavvy customer that really hopes to stay with Teksavvy.
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