Respected Members,
I've been reading the forum regarding issues with the thomson dcm 476 modems; to date, all posts are related to outdated firmware causing issues with cable disconnects.
I've checked my firmware version on the diagnostic page and i believe it to be current. However, i am still continuing to experience random disconnects.
I find that the modem will at random disconnect from the internet throughout the entire day. At times it will be inactive for 5 to 10 minutes and at others it will be come for hours.
The last time i called in, the technical support member had me change the wiring to the cable modem to have the modem reconnect. I now feel that it was purely coincidental that the modem had come online at that time. I've since then tried to change the cable several times to no avail - these are cables i know work because i used them for tv.
I'm not sure if i qualify for warranty any more as i switch to TekSavvy back in March.
I would really appreciate any help with this.
Thanks.
Aussie
Attached please find the states the modem goes through during disconnects.
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