Hey all,
We're upgrading mail systems. Here are the details;
Customer emails will be migrated to the new servers over the weekend of June 22nd starting on Saturday June 22nd from 11pm. We ask that you not change your password between Saturday June 22nd at 6pm until Sunday June 23rd at 1am. If a password is changed during this time frame, the change may not be reflected once the migration is complete.
Customers will have access the Webmail via https://webmail.teksavvy.com (the web Interface will remain the same).
The login Usernames and the Passwords will remain the same.
Note-The emails/mailboxes are transferred/synced from the old servers to the new servers. The synchronization has been occurring on a continuous basis for the past couple of weeks to reduce the amount of time to perform updates between the servers. We'll be performing a final synchronization during the migration night and it's possible that an email may reappear in your inbox if you had downloaded and deleted it from the server during the synchronization process. We're making every effort to ensure that no email is misplaced during this process.
Customers using POP/IMAP email client programs (ex-Apple Mail, Outlook, Thunder-bird, Opera, Mozilla, Pegasus mail
) should modify their Server Settings to reflect the mail server DNS name as below (Under Options-Account/Server Settings). This should already be the settings in place in the email client however if customers have chosen to hardcode the IP address of the server, you must modify it to the DNS server name. This due to the load balancing features of the new system, you must use the FQDN's below;
Server name = mail.teksavvy.com
Incoming Server / Receiving Server = mail.teksavvy.com
Outgoing Server (SMTP) / Sending Server = smtp.teksavvy.com
(For Roaming Customers - Outgoing Server = out.teksavvy.com port 1025 with authentication)
Email addresses are customer specific and remain the same as before (ex- logme@teksavvy.com)
Username/password are customer specific and remains the same as before
A more customer friendly notice will be sent out sometime later today or tomorrow. I thought I'd give everybody the heads up here ahead of time.
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Marc - CEO/TekSavvy
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