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download speed at ~tenth of what it should be

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i'm subscribed to the Ultimate 50 plan so my dl speed should be 50 Mbps, but recently it's slowed down to a tenth of that: https://i.imgur.com/9A7WeSx.png is anyone else having similar issues? i've tried updating my computer's OS, a factory reset of my router, and updating the firmware but nothing has changed

is this normal?

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i've been trying to get to the bottom of some internet issues i've been having lately and one of the things i've noticed are teksavvy IPs (that aren't mine) interacting with certain apps and system processes is this normal? for example: 206-248-168-168.dsl.teksavvy.com interacting with Avast and Cortana 76-10-130-209.dsl.teksavvy.com interacting with Chrome etc.?

[TekTalk] TekTalk RTP stream issues

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Last weekend I made a long call on TekTalk and it dropped 3 times. I opened an issue in the Direct forum and got told it was "network congestion" and my ATA was "receiving a weak signal". I pointed out that I was seeing no congestion on my link and no packet drops at all - I'm on 50/10 DSL and my line is about as perfect as you can get, speedtests, pings etc all show no packet loss to TekSavvy hosts apart from to voip.teksavvy.com. TekSavvy admitted that voip.teksavvy.com is behind a Firewall and that can drop non-essential packets like pings. I'm running a Linux box as my router so I fired up Wireshark on my WAN interface to see what was going on and placed some test calls. Wireshark has a nice "Telephony" menu that does analysis and I found that the RTP streams from voip.teksavvy.com to me have some reordering going on - showing up as sequence errors. Every little while in the stream there are a few packets that get delayed a short while. Sometimes these delays are dramatic - packets getting delayed by up to 20 packet times. I tried placing a SIP call across the Internet to sip2sip.info and that works fine - absolutely no reordered or dropped packets in both directions. So the problem is with voip.teksavvy.com (or the firewall and routers in front of it) rather than my end. My thread in Direct last had a reply on 30 September saying that they would get back to me, I haven't heard anything since then.

[Cable] TSI West sCable: 600Mb profile by Xmas 2019?

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Any chance of seeing a 600Mb sCable profile by Christmas 2025 2019? ;) 600/20 sCable Lightspeed $79.95 / $119.95 VMedia $64.95 / $84.95

[Cable] Shaw west at it again

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Nothing on there service outage site Bernini trying since 10 am and online 10 min and here we go again they screw with @&$))&& again and reboot over and over and won’t https://support.shaw.ca/t5/service-updates-outages/tkb-p/service-updates

Thanks for trying TSI

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https://torrentfreak.com/federal-court-approves-first-pirate-site-blockade-in-canada-191118/ Site blockading begins in Canada. Read the article, TSI tried to fight it. Where were the other ISPs...

[DSL] Guide to Teksavvy subnet /30 setup on EdgeRouter X

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Hey folks, this community has helped me a lot. Here is a guide on how I set up /30 subnet on $70CAD EdgeRouter. My setup looks like this /eth1--10.0.0.10--- Server Bridge Modem --(Static IP pppoe 69.x.x.x, eth0) -- EdgeRouter \eth2--10.0.0.20--- Netgear Router --- Rest of my home Goal - Netgear Router on Static IP - Server on one of the /30 subnet IPs (192.xx.xx.148/30) Steps - Start Basic Wizard with One LAN on 10.0.0.1/255.255.255.0 private range (EdgeRouter offers 2 LANs in wizard) -- configure your TekSavvy PPPoE here, Save and reboot - Reboot (check if you have internet once rebooted) - Go to Firewall/NAT --> Firewall Policy --> WAN_IN --> Actions --> Configurations --> Rules --> Add New Rule -- (Under Basic Tab) --- Description: To Old wifi Router --- Action: Accept --- Protocol: All Protocol -- (Under Destination tab) --- Destination: 10.0.0.10 (your server) -- Save this rule -- Reorder (drag it up) and make this 2nd in the list -- Save Rule Order - Re create another rule, exactly same, except Destination is : 10.0.0.20 (your wifi router) - Next step, 1:1 Nat for both server and netgear router SERVER Source Rule (connect Server on port eth1 of EdgeRouter to network interface of server) -- Go to Firewall/NAT --> NAT --> Add Source NAT Rule --- Description: Static IP to Server --- Outbound Interface: pppoe0 --- Translation: Specify Address and/or port ---- Address: 192.171.xx.149 (or any other from your subnet pool) ---- Src Address: 10.0.0.10 (this is your server Address) -- Reorder and make this the first rule (above pppoe masqurade to pppoe0 rule --- Save Rule Order Destination Rule -- Go to Firewall/NAT --> NAT --> Add Destination NAT Rule --- Description: Static IP to Server --- Outbound Interface: pppoe0 --- Translation: Specify Address and/or port ---- Address: 10.0.0.10 (this is your server Address) ---- Dest Address: 192.171.xx.149 (or any other from your subnet pool) Your old Wifi Router (connect one of eth2 from EdgeRouter to your Router's WAN port) Source Rule -- Go to Firewall/NAT --> NAT --> Add Source NAT Rule --- Description: Static IP to Server --- Outbound Interface: pppoe0 --- Translation: Specify Address and/or port ---- Address: 69.x.x.x (your static IP) ---- Src Address: 10.0.0.20 (this is your server Address) -- Reorder and make this the first rule (above pppoe masqurade to pppoe0 rule --- Save Rule Order Destination Rule -- Go to Firewall/NAT --> NAT --> Add Destination NAT Rule --- Description: Static IP to Server --- Outbound Interface: pppoe0 --- Translation: Specify Address and/or port ---- Address: 10.0.0.20 (this is your server Address) ---- Address: 69.x.x.x (your static IP) Make sure you give both your Router and and your server the above Private IPs statically, i.e. 10.0.0.20/255.255.255.0 and 10.0.0.10/255.255.255.0 respectively Note: you actually don't need to configure your subnet IP address anywhere, just in your 1:1 NAT configuration. At this point, all your chosen subnet traffic is routed to your SERVER and all your static IP traffic routed to your old wifi router. WARNING: all traffic is routed to the server and router from their respective external IPs, ensure the devices are themselves protected by a firewall or configure firewall within the EdgeRouter, that discussion is out of scope of this article.

Firefox and encrypted DNS

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So Firefox is planning to enable DNS-over-HTTPS ("DoH"; RFC 8484) for its US users: * https://blog.mozilla.org/futurereleases/2019/09/06/whats-next-in-making-dns-over-https-the-default/ * https://news.slashdot.org/story/19/09/08/0318237/ (via) * https://news.ycombinator.com/item?id=20902003 (via) What this means is that when you go to website, instead of asking your OS (Windows, Mac/iOS, Linux) to look up the domain name (www.example.com), Firefox will create an HTTPS connection to Cloudflare to do the look up to find the IP address. * https://en.wikipedia.org/wiki/DNS_over_HTTPS This overrides the use of the DNS from your OS (which probably talks to your router, which in turn talks to Teksavvy's DNS servers). I believe Firefox is "forcing" the issue a bit; Google with Android is not opting into this (yet?), though they have said if a DNS server supports DoT, they'll use that. Perhaps if more ISPs support DoT, we'll see that used instead of having "DNS in the cloud" implemented. Is Teksavvy planning on supporting DNS-over-HTTPS and/or DNS-over-TLS ("DoT"; RFC 7858, 8310) in their recursive DNS servers?

[TV] TekTV on LTE or other WiFi Networks

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I'm looking to ditch Bell Satellite (and EBOX for internet) for Teksavvy Internet + TV. Besides currently not having a PVR solution, how is the TV service as far as picture quality & stability ? Also, am I reading this right that you can only watch TekTV on your home WiFi ? You can't watch it over LTE nor another WiFi network ?? If so, this is very restrictive !!!

[TV] Apps with TekSavvy TV?

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In another thread, uid://1959424 indicated: said by TSI Stephen :The following apps are also available to use with the service. You just grab em and sign in with your TekSavvy credentials. Can be used off network (ie mobile data or wifi somewhere else) BNN Bloomberg Crave CTV Comedy CTV Drama CTV GO CTV News Network CP24 RDS Sportsnet NOW TSN GODo we have to be subscribed to these services? (I would think so.) I tried loading Crave into my Amazon FireTV and it was a little convoluted but it did seem to work. The signup process does accept TekSavvy TV credentials and the 5-digit code does allow the app in my device to access my newly-created profile. However it's showing 0 items and won't let me watch anything, indicating no subscription I guess. I would expect to have to subscribe to this, but the wording above and the fact that the app "seems" to work means I'm not sure. How is this supposed to work?

[DSL] DSL 6 vs DSL 15

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I'm in the process of upgrading from DSL 6 to DSL 15 and a technician is required to come out to the house. I'm curious whats different about these two different packages that would require a technician to change something at my house. I'd assume if switching from DSL to Cable that makes sense that someone will need to do something, but what technology is different between these two levels of DSL?

[Cable] SmartRG sr808ac LED blue vs white lights

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So I've been trying out one of these sr808ac modems since I had a lot of puma6 problems, and just noticed that the DS and US LEDs were originally both blue.. but sometime over the the last couple of hours the US LED turned white (not flashing or anything, just white) .. I googled and looked in the manual but couldn't find any answers.. Does anyone know what the colour change indicates? EDIT - so now I just noticed it turned back to blue.. curiosity is killing me here..

Teksavvy on rCable down?

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I have a public IP on my router. No traffic though? Anyone else?

[TV] Tek tv as Prime Video Channel?

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My tv has a build in app for Prime Video. The are additional addons to Prime Video top let the user subscribe to other services. What would be involved in getting TekTV as one of these extra services (Prime Video Channel)?

Is TSI offering Packages as part of Connecting Families Fed Gouv Prg

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Hi, I was on Gov Web site Connecting Families Program and cannot see TekSavvy as part of the ISP prvodeirs Is Teksavvy offering packages as part of the Connecting Families Program Thanks

[Cable] Ridiculous packet loss on rCable, midtown toronto

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I had a generous outage this morning which stopped around noon, but since then the packet loss has been crippling ... my first hop is ~ 20%, increasing to 70-80% at the next hop of 104-195-128-422.cpe.teksavvy.com. I have tried powercycling the modem several times at different intervals but hasn't gotten any better. Anyone else seeing the same thing?

[DSL] VDSL2: max recommended phone cable length

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Hi, I want to move my modem into a different location, which requires a ~15m cable run to the modem. It will be a Cat6 (or Cat6e) one: is this a reasonable length? What would be the max length here?

cCable pricing

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Anyone know if Teksavvy plans any rate adjustments for cCable? Their current $72.95 for 120/10 is not really competitive as Start is charging $60 for 100/10 and Acanac charges $55 for 120/10. I am paying $55 for 60/10 currently but can get 120/10 from Acanac for the same price. Seems like a no brainer unless Teksavvy is planning something.

TSI DNS slower lately

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Hi, Anyone else noticed that DNS lookups were slower than usual lately? Using TSI DNS, from my development VM: $ dig fwupdate.asuswrt-merlin.net @206.248.154.22 ; <<>> DiG 9.11.3-1ubuntu1.11-Ubuntu <<>> fwupdate.asuswrt-merlin.net @206.248.154.22;; global options: +cmd;; Got answer:;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 2159;; flags: qr rd ra ad; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION:; EDNS: version: 0, flags:; udp: 4096;; QUESTION SECTION:;fwupdate.asuswrt-merlin.net. IN A ;; ANSWER SECTION:fwupdate.asuswrt-merlin.net. 300 IN A 104.18.40.167fwupdate.asuswrt-merlin.net. 300 IN A 104.18.41.167 ;; Query time: 772 msec;; SERVER: 206.248.154.22#53(206.248.154.22);; WHEN: Mon Nov 25 17:31:55 EST 2019;; MSG SIZE rcvd: 88 Same query, sent to 1.1.1.1: $ dig fwupdate.asuswrt-merlin.net @1.1.1.1 ; <<>> DiG 9.11.3-1ubuntu1.11-Ubuntu <<>> fwupdate.asuswrt-merlin.net @1.1.1.1;; global options: +cmd;; Got answer:;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 28451;; flags: qr rd ra ad; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION:; EDNS: version: 0, flags:; udp: 1452;; QUESTION SECTION:;fwupdate.asuswrt-merlin.net. IN A ;; ANSWER SECTION:fwupdate.asuswrt-merlin.net. 300 IN A 104.18.40.167fwupdate.asuswrt-merlin.net. 300 IN A 104.18.41.167 ;; Query time: 11 msec;; SERVER: 1.1.1.1#53(1.1.1.1);; WHEN: Mon Nov 25 17:33:40 EST 2019;; MSG SIZE rcvd: 88 And just as an extra datapoint, sent to my router, which is set to use DNS-over-TLS with 1.1.1.1: $ dig fwupdate.asuswrt-merlin.net @192.168.10.1 ; <<>> DiG 9.11.3-1ubuntu1.11-Ubuntu <<>> fwupdate.asuswrt-merlin.net @192.168.10.1;; global options: +cmd;; Got answer:;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 8574;; flags: qr rd ra ad; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION:; EDNS: version: 0, flags:; udp: 1452;; QUESTION SECTION:;fwupdate.asuswrt-merlin.net. IN A ;; ANSWER SECTION:fwupdate.asuswrt-merlin.net. 14 IN A 104.18.40.167fwupdate.asuswrt-merlin.net. 14 IN A 104.18.41.167 ;; Query time: 51 msec;; SERVER: 192.168.10.1#53(192.168.10.1);; WHEN: Mon Nov 25 17:31:52 EST 2019;; MSG SIZE rcvd: 142 TSI: 772 ms CF: 11 ms CF through DoT: 51 ms I noticed the potential issue as recently my browser would give me a 1-2 secs pause loading some website, saying it's trying to resolve the hostname.

Telecom Order CRTC 2019-288 - New Rates

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In case you haven't seen it yet!!!! https://crtc.gc.ca/eng/archive/2019/2019-288.htm
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