Need advice guys, I've been with Teksavvy for 5+ years but I need to get off my 6M plan and on to a 25/10 plan. I'm told by Teksavvy they won't submit my request because my upload oy qualifies for 4.3 while my download qualifies for 25.
Can't Teksavvy escalate this on my behalf with Bell, they haven't offered to and have basically told me they won't take it any further because Bell will reject it.
Need some advise, is there a way around this? I've heard of people being told their profiles weren't good enough and in the end it wasn't the case.
Here are the current line stats.
GAS: 514-xxx -xxxx In Service
Last State Change: 04/19 02:35:34 (Uptime: 645720)
Line Profile: al1_d6016-6016-384_u800-800-256
DLM State: DISABLED | Equip. Type: OSLAM
Sync Rate: d6016.0/u800.0 kbps
RCO: d65.0/u98.0%
Noise Margin: d12.0/u6.0 dB
Power: d10.0/u12.0 dB
Attenuation: d18.0/u6.0 dB (Approx. Distance: 1.3~1.33km)
Block Count: d647712448.0/u36148148.0
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