Hello all,
I'll try to keep this as much on point as i can, Been a long time teksavvy customer and have made the switch to cable internet ( 28/1 when cable first went live in London ) with nothing but good connections, Speedtests up to 68/1 with "ready boost" on the best of times.
So fast forward to July 2013 checking out the monthly plans, 45/4 is available for $4 more a month! How could i resist?
Called up, got the order placed to change my line to 45/4 and the order was processed 8/2/2013.
Kept checking, Speedtests, etc, and got nothing more than 28/1... Inquired on 8/13/13 to see if there was issues with the profile change, No issues reported, Worked with the staff to open a ticket to rogers with the Ultimate "No issues found" reply.
Without going into a long post, I have repeated these steps over and over again ( 4-5 times that i can remember ) whenever i had enough patience to go through the same tests with the reps and submit another ticket to rogers with the "All good"/"No fault found"
I'm really at a loss how to progress any further, All I'm doing is spinning around chasing my tail.
Modem information/stats:
[spoiler]
Status Code: Operational
Software Version: STAC.02.16
Software Model: a81a
Bootloader: 2.3.0
Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 645.0 MHz 4.1 dBmV 40.8 dB 0.000 % 256 QAM
2 615.0 MHz 3.3 dBmV 40.4 dB 0.000 % 256 QAM
3 621.0 MHz 3.7 dBmV 41.0 dB 0.000 % 256 QAM
4 633.0 MHz 4.0 dBmV 40.8 dB 0.000 % 256 QAM
5 639.0 MHz 4.3 dBmV 40.7 dB 0.000 % 256 QAM
6 651.0 MHz 4.4 dBmV 40.7 dB 0.000 % 256 QAM
7 657.0 MHz 4.5 dBmV 38.1 dB 0.000 % 256 QAM
8 663.0 MHz 4.7 dBmV 40.8 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
6 30.6 MHz 43.8 dBmV 64 QAM
5 38.6 MHz 44.3 dBmV 64 QAM
7 23.7 MHz 43.8 dBmV 64 QAM
0 0.0 MHz 16.8 dBmV QPSK
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled
Speedtest:
[att=1]
Hardware:
Thompson DCM-476
Asus RT-N66U W/Tomato firmware
If anyone has any questions/suggestions, please let me know!
↧