@TekSavvy
Since when did the Quebec side require firmware version 1.0.6.13 for the SB6120, SB6121, and the SB6141? it's been 1.0.6.12 for a while and there's been no notice on a change recently.
I have a customer requesting this so I asked for the "transcript" with from your tech support, see below;
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Here is the information relating to the firmware version
Steve.
From: Steve XXXXXX [mailto:xxxxxx@gmail.com]
Sent: June-26-14 7:25 AM
To: xxxxxx, Steve
Subject: Fwd: TekSavvy Online Help Centre - Your Recent Chat History
---------- Forwarded message ----------
From: "TeKSavvy - Help Centre Notifications"
Date: Jun 25, 2014 5:49 PM
Subject: TekSavvy Online Help Centre - Your Recent Chat History
To: "STEVE xxxxxxxx"
Cc:
*** Please ensure all responses are made above this line ***
Hello STEVE xxxxxxxxx,
Thank you for using the TekSavvy Online Help Centre Chat. For your convenience, you will find below your recent chat history.
Chat History:
Sue E. (TekSavvy Online Help Centre)
Jun 25 05:49 PM
STEVE xxxxxxxx has joined the room
Sue E. 5:23:
Hello! Welcome to the TekSavvy Online Help Centre Chat!
STEVE xxxxxxxx 5:23:
Change modem and upgrade service
STEVE xxxxxxxx 5:23:
Hi Sue
STEVE xxxxxxx 5:26:
And here is the relevant info for the device:
STEVE xxxxxxx 5:26:
SB 6120-1.0.2.4- NOSH
Boot version PSPU-Boot 1.0.04ml
Hardware version 3.0
Serial # 317001005xxxxxxxxxxxxx
Firmware build date 24 Nov 2009 19:46:23
HFC MAC ID: xxxxxxxxx Customer S/N : xxxxxxxxx Part Number # 545100-009-00
Sue E. 5:29:
Thank you for your patience. I do apologize but the modem needs the following firmware 1.0.6.13 to be able to be used on the network.
Sue E. 5:37:
Thank you for your patience I called a supervisor to make sure. I do apologize if someone told you that the firmware would be okay because we do have to follow our approved list. This list we have to follow is provided by Videotron, they approve what can be used so that you get optimal performance from your modem and so that out dated firmware doesn't cause any issues on their network.
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--
:Firmware upgrade Team:
uid://1410402 (Ottawa) - DCM475 & DCM476
uid://869957 (Ottawa) - SB6120, SB6121, SB6141 & SBG6580
uid://1434918 (GTA) - DCM475, DCM476, SB6120, SB6121, SB6141, SBG6580
uid://955064 (Waterloo/Kitchener) - DCM475 & DCM476
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