Hello all,
We have a few updates for today.
Webmail - We are in the process of migrating to the new Webmail and should have it transferred over within the next couple of hours. The webmail URL - webmail.teksavvy.com - will be pointed to the new system and the old system will simply drop off as the DNS entries age out. Specifically, the contacts are the primary thing that we are migrating over to the new webmail and so if you go to the webmail interface and you find that its a new interface and that your contacts are not there yet, just wait a bit, they will all show up. And if somehow we run into problems, the old systems are completely untouched and we can just revert back if needed. The new system is improved in a number of ways, you can see from the beta post what's changed: http://www.dslreports.com/forum/r29012552-Email-BETA-Webmail-update.
Zap the cap - That's what we are calling the opt-in feature I had mentioned here: http://www.dslreports.com/forum/r28902002-BETA-my-account-portal-v2-need-your-help - The portal has been, or is in the process of being updated right now with this new beta feature. In this beta release, the functionality for the rate-limiting will be in place however the full system will not be implemented until next month. In this release you can turn the feature on and from the hours of 8pm to midnight the rate limit will be in place until you remove it. It takes 10-20 minutes to activate or deactivate. The system is linked to the speed of your package. In order for this to work across all platforms both DSL and cable we had to pick thresholds. Those are: 3, 6, 9, 12 and a max of 15mbit/s. So depending on your package, you will fall into one of those brackets. When we looked at all the different speeds across all vendors, it became obvious that we just had to pick speeds and apply them to the various packages otherwise it was just too complicated. This is currently implemented for rCable, cCable and DSL in Ontario and Quebec. Much work went into this and we're excited to kick this off.
Pay now - This option will allow you to pay your bill via the MyAccount portal. We get many calls for payments and we believe this will save time for everybody while making sure it is still very secure.
MAC modem update (for rCable, vCable and cCable internet users only) - This is a simple tool where you can submit your correct MAC address in case your usage does not show up properly. The MAC address is what links your account with our systems. It's how we know who you are. If you look on the back of your modem it says what your modem MAC address is. Those addresses are unique to your modem and are assigned by the modem manufacturer. The reason for this tool is because some users MAC addresses are incorrect in our records and we may need your help to correct them. This provides a simple way to fix it. This is important because we must ensure that there are no other users on our network that should not be and as well to make sure that your usage is correctly linked to your account. To ensure this, we will be slowing down those users where we know our records are incorrect in order to prompt a fix. This tool is for those situations. Once we receive a request, we will check to make sure the updated MAC is accurate and we will update our records. We may also need to update our vendors records also since there may be discrepancies there also. If you know your MAC address is not accurate, please be sure to correct it as soon as possible.
We will be sending out a customer notice to announce these updates later today or tomorrow.
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Marc - CEO/TekSavvy
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