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TSI Personal Web Space went AWOL / is flakey

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So I called in yesterday to get my huge allotment (5MB space / 50MB month bandwidth) of personal web space from TSI. Kudos to Michele. So it worked great for one day, but it crapped out the next day when I tried to get my browsers to render a simple TXT file I had uploaded the day before. This text (TXT) file displayed the first day, but I received the good ol' 403 Forbidden error message today. I'm able to FTP within my server space and see the files, but browsers get the message of, "You do not have permission to access this document." I played around with a few things. I created a public folder and placed the text file within, which also didn't render. To troubleshoot, I created a basic home page, index.html, and I also got a 403. FTP SERVER clients.teksavvy.com USERNAME created with TSI support PASSWORD created with TSI support WEB URL clients.teksavvy.com/~USERNAME (created by TSI support) Am I missing something simple? -- Marriage Equality | Consumerist

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