Sorry for the long post, but I have to get this off my chest.
This past Thursday morning (Jan 2nd) what I guess was a truck, snagged the wire coming into my house from across the road. No internet and no phone. I promptly called Teksavvy, who contacted Bell and arranged for a reconnection. The choice was Friday during the day or Saturday 12 to 4. I took the Saturday one so I could be there to verify every thing was in working order.
When I got home, using my cell I checked the messages for the home phone. There was an automated message from Bell. It said that their tech dept had been contacted about a problem with my line and asked me to participate in a survey about my experience. It left numbers to call back for the survey and for general enquiries.
At work the next day my co-worker told me he switched his home phone between Christmas and New Years from Cogeco to Bell after the ice storm because his phone went dead even though he had power and no lines were down in his area. He was connected the next day! The tech guy was pissed because he had been forced back in from his vacation because of clause in their contract that said Bell can do this in cases of emergency, weather in this case. But he wasn't repairing downed lines, he was doing new installations.
Saturday, no show. Call Teksavvy, who called Bell and where told by Bell that there was no repair ticket for my downed line. But they could send someone on Tues. or Wed. Took Tues. and Teksavvy gave the ticket number.
So I called Bell back to do the survey and left an appropriate response. Then called the other number and got connected to the tech dept. Gave them the home phone and repair ticket number and was told that everything was set up to do the repair on Wed. Told them that wasn't good enough and after a long discussion they agreed to do the repair Mon. evening between 5 and 9. Great, down for 4.5 days but better than 7.5.
Last night (Monday) I checked Bell's automated repair ticket update to find that yes someone is scheduled to fix the phone line between 5 and 9. A little later I heard something in the driveway where the phone line comes in. Took a quick peek outside and saw a Bell van parked across the road from my driveway. Good ran inside, got my coat and keys and move my truck so that the tech guy can park in the drive while he does the job. I back in the driveway so as soon as the truck was started the headlights are shining in his face. He turns from his tablet he working on and sees me leave to park up the street. Glances up from his tablet to see me come back and I go back in side. Half a hour went by and I didn't hear anything so I checked back outside, van's now gone and the line is still not connected.
I waited until 8 before I called the automated update line again only to find out that the tech ran into a difficulty and couldn't do the job so I needed the call and reschedule. 25 minutes on hold to finally get someone only to be told that there wasn't any one scheduled to do the repair until Wednesday. ??? This person doesn't know how I could have gotten the automated messages I did because the ticket says Wednesday.
I asked to be connected to the supervisor/manager. More wait time. This time I got a different story. First part was that the supervisor/manager that set up the Monday appointment didn't enter the information right so a tech couldn't have been sent to my house. When I pointed out the automated message had changed after the tech had left, he changed his story with no explanation as to why he left but still blamed the other supervisor/manager.
So now I have another appointment for this morning (Tuesday) to have it repaired. Fingers crossed.
On another note, my Lady and I are finally off of contract with our cell phones and can now leave another part of Bell/Hell behind us while saving a lot of money in extra fees. Going to sign up tonight. No contract, only the service we need. What a concept.
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