So I decided to upgrade to the 150/10 service. Called and placed the order and paid for a new modem. I waited for the modem to arrive via Canada Post. Once the modem arrived I called TSI. They said wait for the current one to stop working and then plug in the new one, and you should be good to go. That was on a last Tuesday. I got home Wednesday to a voice message from TSI saying please call us, we didn't get all the information from you that we should have. I offered the S/N and MAC addr from the new modem, the girl said she didn't need it. So I wait on hold for 25 mins and go through the whole thing again. This time, however, the proper information was asked for and given. But I was told it would yet ANOTHER 24 - 48 hrs. Basically the clock was starting over again due to no fault of my own. So that was last Wed evening. Thursday afternoon the old modem went offline. I plugged in the new one but had no Internet access. I had to leave to go out of town for a few days so I couldn't really troubleshoot it. But my wife had an evening with no Internet access.
So I arrive back home yesterday ( Sunday), still no web access. All I am getting is a 10.x.y.z address. This would indicate a modem that is not provisioned I would guess. So I call up TSI, sit on hold for 45 min!! this time. To be treated to, uhm, ya..that modem is not provisioned yet. The ticket is still open with Rogers I am told and that all I can do is continue to wait...another 24 - 48 hours. So here I sit. A week now, and no one has managed to provision my new modem properly. And now I have no Internet at all, haven't had it since last Thursday afternoon.
I'm starting to think this scenario is a good case for why someone might want to leave TSI and go back to Rogers. All I get from TSI folks on the phone is shoulder shrugging and saying all you can do is wait...
I have been a TSI customer for a couple of years and have never had a problem. I wish I had never tried to upgrade my speeds. This is getting ridiculous.
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